Yonder

2 weeks ago

Senior Member Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead Yonder’s frontline member support teams across Cardiff, London, and South Africa, owning performance, culture, and day-to-day execution. Drive world-class member experience while improving metrics cost-effectively through coaching, feedback loops, and smarter workflows. Run the Cardiff office with hands-on leadership, stay close to member queues, and use AI/automation thoughtfully to deliver measurable ROI.

Location: Cardiff, London, South Africa

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own frontline support team performance, culture, and day-to-day running across Cardiff, London, and South Africa, setting expectations and structures.
•Drive performance through clear metrics and coaching/feedback loops, improving member experience without increasing costs.
•Run the Cardiff office as the most senior person on the ground, shaping culture, energy, and day-to-day environment.
•Evaluate and implement AI and automation thoughtfully, ensuring clear ROI and practical adoption by the team.
•Stay hands-on with member interactions and queue work, bringing insights to product, compliance, and other teams.

Pay and Benefits

Salary: GBP 66,517 - 75,746 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveParental LeaveLearning BudgetCycle-to-work

Key Requirements

•Experience leading and coaching teams you inherited, building trust and getting the best out of people quickly.
•Hands-on experience running frontline customer support, resolving complex cases while also driving long-term planning.
•Experience operating in a startup environment with limited budgets and a need to be scrappy and creative.
•Ability to balance empathy with accountability while holding high standards and leading by example.
•Comfort setting and using metrics, building feedback loops, and improving member experience without simply increasing headcount or spend.

Experience:StartupCustomer supportFinancial services

Skills:LeadershipCoachingCommunicationCustomer focusProblem-solving

Company Brief

Yonder

Yonder is a UK challenger rewards card and financial membership offering debit and credit cards that earn points redeemable for curated dining, travel and lifestyle experiences, targeting expats and young professionals.

Industry: Payments

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Valuation: USD 100M to 250M

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Yonder

2 weeks ago

Senior Member Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Cardiff, London, South Africa

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own frontline support team performance, culture, and day-to-day running across Cardiff, London, and South Africa, setting expectations and structures.
•Drive performance through clear metrics and coaching/feedback loops, improving member experience without increasing costs.
•Run the Cardiff office as the most senior person on the ground, shaping culture, energy, and day-to-day environment.
•Evaluate and implement AI and automation thoughtfully, ensuring clear ROI and practical adoption by the team.
•Stay hands-on with member interactions and queue work, bringing insights to product, compliance, and other teams.

Pay and Benefits

Salary: GBP 66,517 - 75,746 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveParental LeaveLearning BudgetCycle-to-work

Key Requirements

•Experience leading and coaching teams you inherited, building trust and getting the best out of people quickly.
•Hands-on experience running frontline customer support, resolving complex cases while also driving long-term planning.
•Experience operating in a startup environment with limited budgets and a need to be scrappy and creative.
•Ability to balance empathy with accountability while holding high standards and leading by example.
•Comfort setting and using metrics, building feedback loops, and improving member experience without simply increasing headcount or spend.

Experience:StartupCustomer supportFinancial services

Skills:LeadershipCoachingCommunicationCustomer focusProblem-solving

Company Brief

Yonder

Industry: Payments

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Valuation: USD 100M to 250M

Funding: Series A

Headquarters: London, United Kingdom

Founded: 2020

Glassdoor: 4.1

Website LinkedIn Glassdoor