Associate Application Support Consultant (with Swedish)

Unit4
Poland
Workplace: RemoteFull timePLN 86,811 - 96,652 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer service","Ownership","Time management"]

Serve as the first point of contact for customers on IT and business application questions, providing professional support to resolve cases and drive issues to closure. Investigate, process, and document application defects, coordinate with R&D, handle escalations, and help improve customer experience. Ensure compliance with security, information, and ISO standards, while building your product/technical knowledge and mentoring others.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Unit4
Unit4
8 hours ago

Associate Application Support Consultant (with Swedish)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers on IT and business application questions, providing professional support to resolve cases and drive issues to closure. Investigate, process, and document application defects, coordinate with R&D, handle escalations, and help improve customer experience. Ensure compliance with security, information, and ISO standards, while building your product/technical knowledge and mentoring others.
Location: Poland
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for customers’ IT and business application questions and provide efficient support services.
  • •Progress support issues to conclusion by liaising with colleagues and R&D as needed.
  • •Investigate, process, and document application defects handled by the Application Support team.
  • •Handle customer escalations by taking ownership and keeping customers updated on progress.
  • •Comply with company information/security requirements, business procedures, policies, and ISO standards; identify process improvements and training/mentoring needs.

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually
Perks:Remote WorkPaid LeaveWellness Stipend

Key Requirements

  • •Fluent English (verbal and written) and fluent Swedish (verbal and written).
  • •Provide exceptional customer-facing support and handle complex customer escalations with ownership.
  • •Strong analytical and problem-solving abilities to investigate and resolve application support cases.
  • •Ability to manage your time, prioritize workload, and meet deadlines.
  • •Experience or knowledge of ServiceNow and ITIL (knowledge or experience is an advantage).
Skills:CommunicationProblem-solvingCustomer serviceOwnershipTime management
Languages:EnglishSwedish
Tech Stack:MicrosoftServiceNowITILISOERP

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor