AECOM

1 month ago

Manager, Applications Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Experienced IT leader responsible for defining and executing an enterprise application support strategy, overseeing incident resolution, and driving continuous improvement to ensure high availability and performance of business-critical applications. Manages cross-functional teams, partners with IT, product, and business stakeholders, and reports on KPIs, SLAs, and customer satisfaction from a Bogota-based, on-site team.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Lead, mentor, and develop a high-performing application support team, including managers, analysts, and engineers
•Define and execute the application support strategy aligned with organizational and IT goals
•Establish KPIs, SLAs, and operational metrics to measure team performance and service effectiveness
•Drive a culture of accountability, continuous improvement, and customer-centric service
•Oversee day-to-day support operations for enterprise applications, ensuring high availability and performance

Key Requirements

•Bachelor’s degree in information technology, computer science, or related field and 8 years of IT experience, with at least 2 years in a leadership role with applications support or production support or demonstrated equivalency of experience and education.
•Proven experience managing enterprise applications in a complex environment
•Excellent communication skills, with professional English proficiency (B2), both written and verbal.
•Strong understanding of application architectures, integrations, and enterprise systems
•Experience with IT service management frameworks (e.g., ITIL)

Experience:8+ yearsInformation TechnologyEnterprise applicationsITILCloudPower Apps

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:Power AppsAWSAzureServiceNow

Company Brief

AECOM

AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor

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AECOM

1 month ago

Manager, Applications Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Lead, mentor, and develop a high-performing application support team, including managers, analysts, and engineers
•Define and execute the application support strategy aligned with organizational and IT goals
•Establish KPIs, SLAs, and operational metrics to measure team performance and service effectiveness
•Drive a culture of accountability, continuous improvement, and customer-centric service
•Oversee day-to-day support operations for enterprise applications, ensuring high availability and performance

Key Requirements

•Bachelor’s degree in information technology, computer science, or related field and 8 years of IT experience, with at least 2 years in a leadership role with applications support or production support or demonstrated equivalency of experience and education.
•Proven experience managing enterprise applications in a complex environment
•Excellent communication skills, with professional English proficiency (B2), both written and verbal.
•Strong understanding of application architectures, integrations, and enterprise systems
•Experience with IT service management frameworks (e.g., ITIL)

Experience:8+ yearsInformation TechnologyEnterprise applicationsITILCloudPower Apps

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:Power AppsAWSAzureServiceNow

Company Brief

AECOM

Industry: Civil Engineering

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Los Angeles, United States

Founded: 1990

Glassdoor: 3.6

Website LinkedIn Glassdoor