Senior Client Advisor

Burberry
Sydney
Workplace: OnsiteFull timeFunction: SalesSkills: ["Clienteling","Communication","Teamwork","Customer service","Confidence"]

Build strong relationships with new and existing clients, delivering a personalised luxury experience that drives individual and store sales performance. Inspire clients through brand storytelling, expert product and styling knowledge, and high-standard clienteling. Support store operations and after-sales service, help handle customer complaints when needed, and coach Client Advisors to elevate service skills and relationships with top clients.

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FursaFursa
Burberry
Burberry
3 days ago

Senior Client Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Build strong relationships with new and existing clients, delivering a personalised luxury experience that drives individual and store sales performance. Inspire clients through brand storytelling, expert product and styling knowledge, and high-standard clienteling. Support store operations and after-sales service, help handle customer complaints when needed, and coach Client Advisors to elevate service skills and relationships with top clients.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Meet and exceed individual and store sales and commercial KPIs.
  • •Inspire clients through storytelling and passion for the brand while delivering luxury service and styling expertise.
  • •Follow the client journey to create a great initial impression, discover client needs, close sales, and maintain ongoing relationships.
  • •Contribute to store daily operations by maintaining luxury standards, supporting replenishment and inventory management, and maintaining visual standards.
  • •Support Store Management with customer complaints when needed and coach Client Advisors on clienteling and service skills for top clients.

Key Requirements

  • •Proven track record of delivering sales and exceeding targets.
  • •Previous experience in clienteling and providing elevated client experiences.
  • •Strong product knowledge and understanding of store retail operations.
  • •Experience working as part of a team.
  • •Fluent in the local language; English proficiency is desirable.
Skills:ClientelingCommunicationTeamworkCustomer serviceConfidence
Languages:English

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn