Senior Technical Account Manager (Federal)

Mattermost
United States
Workplace: OnsiteFull timeUSD 125,000 - 165,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Technical advisory","Customer success","Collaboration"]

Serve as a trusted technical advisor to U.S. Federal and enterprise customers, leading secure onboarding, configuration, and production deployments of the Mattermost platform. Design and validate scalable architectures across cloud, on-premises, hybrid, and air-gapped environments, aligned to security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2. Own technical advocacy across engineering, product, and support, guiding integrations with identity, DevSecOps pipelines, and monitoring to drive long-term success.

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FursaFursa
Mattermost
Mattermost
16 hours ago

Senior Technical Account Manager (Federal)

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Job Summary

Serve as a trusted technical advisor to U.S. Federal and enterprise customers, leading secure onboarding, configuration, and production deployments of the Mattermost platform. Design and validate scalable architectures across cloud, on-premises, hybrid, and air-gapped environments, aligned to security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2. Own technical advocacy across engineering, product, and support, guiding integrations with identity, DevSecOps pipelines, and monitoring to drive long-term success.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers.
  • •Design, validate, and implement secure, scalable architectures across cloud, on-premise, hybrid, and air-gapped environments.
  • •Support alignment with security and compliance frameworks including FedRAMP, NIST 800-53, DoD STIG, and SOC 2.
  • •Guide customers integrating Mattermost with SSO/SAML/OAuth, DevOps pipelines, and monitoring tools.
  • •Serve as primary technical point of contact for assigned accounts and collaborate with Product, Engineering, and Support to resolve complex issues and improve deployment practices.

Pay and Benefits

Salary: USD 125,000 - 165,000 annually
Perks:Remote Work

Key Requirements

  • •Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or similar customer-facing technical roles.
  • •Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure.
  • •Hands-on scripting/development experience with Python, Go, Node.js, or similar languages.
  • •Strong understanding of cybersecurity principles and secure system architecture.
  • •Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.) and experience managing large enterprise/government customers with security/business alignment.
Skills:CommunicationStakeholder managementTechnical advisoryCustomer successCollaboration
Languages:English
Tech Stack:LinuxNetworkingDockerKubernetesCloud infrastructurePythonGoNode.jsGitHubJenkinsJiraTerraformSSOSAMLOAuthDevSecOpsMonitoring toolsAuthentication and identity management systems

Eligibility

Nationality:US National
Security Clearance:U.S. government security clearance

Company Brief

Mattermost
Provides an open-source, self-hostable team collaboration platform with secure messaging, file sharing, and integrations for DevOps and enterprise workflows, enabling organizations to retain control of data and comply with strict security and privacy requirements.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series A
Headquarters: Palo Alto, United States
Founded: 2015
WebsiteLinkedIn