NTT

2 weeks ago

Helpdesk Analyst

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Last checked: 5 hours agoStatus: Live

Job Summary

Join the Healthcare Service Desk as a shift-flexible helpdesk analyst in a 24/7 call center supporting healthcare customers. You’ll handle inbound calls about clinical applications and troubleshoot incidents involving workflows, devices, access, and functionality. Responsibilities include documenting, closing or escalating tickets, driving incident resolution, and performing screen-based monitoring during shifts. The role is onsite in the Guadalajara office.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inbound customer calls as part of the Healthcare Service Desk in a 24x7x365 call center environment.
•Respond to service desk calls for clinical and technical issues in applications such as Epic, Cerner, McKesson, and Meditech.
•Track and document incident details, then close or escalate tickets and related issues in a timely manner.
•Drive resolution of incidents on a 24/7 helpdesk desk.
•Read text on computer screens during shift and support equipment setup as needed.

Travel: Low travel

Key Requirements

•Minimum 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
•Minimum 1 year of technical troubleshooting experience.
•High school diploma or equivalent required.
•Must work on site in the Guadalajara office.
•Must be shift flexible for night, weekend, and/or holiday work; overtime may be required.

Experience:4+ years

Education:High School

Skills:Effective communicationInterpersonal skillsService philosophyListening skillsWork effectively in a fast-paced environment

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT