Customer Care Representative, AUS

Arketa
Australia
Workplace: RemoteFull timeUSD 38,000 - 44,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Judgment","Organization","Teamwork"]

Act as the single point of contact for inbound support from Arketa partners, owning each chat, email, and scheduled Zoom interaction from first message through resolution. Diagnose and solve operational issues across schedules, payments, migrations, and integrations, while partnering with Product, Engineering, Onboarding, and Migrations to unblock problems. Bring partner insights back internally to improve the product and reduce repeat contacts in a fast-paced, high-volume environment that includes weekend coverage.

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Arketa
Arketa
2 months ago

Customer Care Representative, AUS

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Act as the single point of contact for inbound support from Arketa partners, owning each chat, email, and scheduled Zoom interaction from first message through resolution. Diagnose and solve operational issues across schedules, payments, migrations, and integrations, while partnering with Product, Engineering, Onboarding, and Migrations to unblock problems. Bring partner insights back internally to improve the product and reduce repeat contacts in a fast-paced, high-volume environment that includes weekend coverage.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Own partner support interactions end to end across chat, email, and scheduled Zoom calls.
  • •Show up for your shift and stay engaged with the support queue during scheduled hours, including weekend shifts/coverage.
  • •Solve issues the first time by digging into root causes, confirming fixes, and closing the loop to prevent repeat contacts.
  • •Collaborate across Product, Engineering, Onboarding, and Migrations to unblock partners on issues without a clear playbook.
  • •Continuously learn Arketa features and use AI-assisted internal tools to provide accurate, on-brand responses while advocating partner needs internally.

Pay and Benefits

Salary: USD 38,000 - 44,000 annually
Equity and Bonus:Equity
Perks:EquityPaid LeaveWellness Stipend

Key Requirements

  • •1–2 years of experience in a customer support, contact-center, or customer-facing operations role in a high-volume environment with SLA and CSAT targets.
  • •Impeccable written communication to explain complex issues clearly, warmly, and concisely in chat and email.
  • •Ability to balance inbound chats, scheduled calls, and email while prioritizing multiple high-priority resolutions.
  • •Great judgment and on-your-feet problem-solving that keeps the partner experience front and center.
  • •Ability to identify process-improvement opportunities that enhance the partner experience.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingJudgmentOrganizationTeamwork
Tech Stack:IntercomSlackNotionGoogle SuiteZoomChatEmailAI-assisted internal tools

Company Brief

Arketa
Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.
Industry: Fitness
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor