Agent, Front Office (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 1+ yearsSkills: ["Guest service","Communication","Organization","Attention to detail","Problem-solving"]

Support daily Front Desk operations by welcoming guests, handling check-in and check-out, and managing guest accounts and billing. Deliver prompt, professional, personalized service—anticipating needs, resolving inquiries and concerns, and keeping arrivals and room assignments accurate. Maintain strong knowledge of room types and promotions, communicate preferences to relevant departments, and support service improvement efforts.

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Kerzer International
Kerzer International
20 hours ago

Agent, Front Office (Big Sky, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Support daily Front Desk operations by welcoming guests, handling check-in and check-out, and managing guest accounts and billing. Deliver prompt, professional, personalized service—anticipating needs, resolving inquiries and concerns, and keeping arrivals and room assignments accurate. Maintain strong knowledge of room types and promotions, communicate preferences to relevant departments, and support service improvement efforts.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional guest service by anticipating needs, responding to inquiries, and resolving complaints promptly.
  • •Complete accurate check-in and check-out procedures, including guest registration, passport verification, room allocations, and room moves.
  • •Review daily arrival lists and ensure rooms are assigned correctly based on category, preferences, and operational limitations.
  • •Maintain accurate guest folios and ensure billing is correct and current.
  • •Perform credit control tasks, including credit card transactions, floats, and related reports.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveHousingMeal Allowance

Key Requirements

  • •At least 1 year of Front Office experience in a hotel or resort environment.
  • •Previous experience in guest services or customer service (preferred).
  • •Proficiency with computer systems, including Microsoft Office and Opera PMS.
  • •Excellent written and verbal communication skills with fluency in English.
  • •Strong organization skills and high attention to detail.
Experience:1+ yearsHospitality
Skills:Guest serviceCommunicationOrganizationAttention to detailProblem-solving
Languages:English
Tech Stack:Microsoft OfficeOpera PMS

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn