Sales Support Representative - HVAC

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: Sales0Skills: ["Customer service","Relationship building","Decision-making","Upselling","Fast-paced follow-through"]

Support HVAC sales associates by helping determine the best products and solutions for customer needs. Prepare timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve questions or concerns. Use a CRM system and phone system to manage customer interactions effectively, and contribute by upselling when appropriate in a fast-paced environment.

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Ferguson
Ferguson
6 days ago

Sales Support Representative - HVAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support HVAC sales associates by helping determine the best products and solutions for customer needs. Prepare timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve questions or concerns. Use a CRM system and phone system to manage customer interactions effectively, and contribute by upselling when appropriate in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively to manage customer interactions.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of sales and/or customer service experience preferred.
  • •Ability to respond quickly to customer needs and make timely decisions.
  • •Ability to follow through on commitments in a fast-paced environment.
  • •General digital literacy, including Microsoft Office.
  • •Ability to quickly learn product knowledge and processes; experience in plumbing/HVAC/trades is a plus.
Skills:Customer serviceRelationship buildingDecision-makingUpsellingFast-paced follow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn