Universal Banker (Hayes, GB, UB3 4BY)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Resilience","Problem-solving"]

Provide first-line customer service in a branch, serving as the main point of contact and owning customers’ needs to deliver an exceptional experience. Educate customers on HSBC digital services and fraud awareness, identify customers in vulnerable situations, and support more complex banking needs to ensure financial inclusion. Work within the Branch Customer Service Team, including contributing to customer conversations and resolving enquiries end-to-end while adapting to a changing environment.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker (Hayes, GB, UB3 4BY)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide first-line customer service in a branch, serving as the main point of contact and owning customers’ needs to deliver an exceptional experience. Educate customers on HSBC digital services and fraud awareness, identify customers in vulnerable situations, and support more complex banking needs to ensure financial inclusion. Work within the Branch Customer Service Team, including contributing to customer conversations and resolving enquiries end-to-end while adapting to a changing environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers in the Branch Customer Service Team and take ownership of individual needs.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine how best to support them.
  • •Help customers with more complex banking needs so they feel supported in their choices.
  • •Deliver exceptional, personalised service as part of a customer-focused team.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Paid LeavePensionHealth InsuranceLife AssuranceEmployee Discounts

Key Requirements

  • •Provide an exceptional customer experience by engaging customers in effective conversations and showing empathy.
  • •Take ownership of customer enquiries through to resolution and deliver personalised, friendly, efficient service.
  • •Demonstrate resilience to a continuously changing environment.
  • •Use communication skills to build strong connections and raise fraud awareness.
  • •Support customers with digital banking education and identify vulnerable customers for appropriate assistance.
Skills:CommunicationEmpathyCustomer focusResilienceProblem-solving

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn