IT Support Technician

Roblox
San Mateo
Workplace: OnsiteFull timeUSD 50.27 - 61.58 hourlyFunction: IT Support & HelpdeskSkills: ["Troubleshooting","Accountability","Proactive problem-solving","Documentation","Cross-functional collaboration"]

Own complex IT support issues for Roblox’s Corporate Engineering team, delivering reliable, high-touch assistance to executives and builders. Troubleshoot hardware, software, identity, connectivity, and endpoints, and support high-visibility internal events with preparation, testing, and real-time incident response. Identify patterns in recurring problems, improve workflows and documentation, and collaborate with AV, Security, Facilities, Workplace, and other teams to strengthen overall support reliability and experience.

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FursaFursa
Roblox
Roblox
3 days ago

IT Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own complex IT support issues for Roblox’s Corporate Engineering team, delivering reliable, high-touch assistance to executives and builders. Troubleshoot hardware, software, identity, connectivity, and endpoints, and support high-visibility internal events with preparation, testing, and real-time incident response. Identify patterns in recurring problems, improve workflows and documentation, and collaborate with AV, Security, Facilities, Workplace, and other teams to strengthen overall support reliability and experience.
Location: San Mateo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Independently troubleshoot and own complex hardware, software, identity, connectivity, and endpoint issues, engaging technical partners as needed.
  • •Provide responsive, discreet, high-touch technical support for executives and senior leaders, minimizing technology disruptions.
  • •Support internal events and high-visibility experiences through preparation, testing, event-day support, and real-time troubleshooting.
  • •Identify recurring patterns and technical risks, develop contingency plans, and improve the overall support and user experience.
  • •Improve workflows and documentation, evaluate new support tools and practices, and share technical knowledge with junior technicians.

Pay and Benefits

Salary: USD 50.27 - 61.58 hourly

Key Requirements

  • •Experience in an IT Support, Desktop Support, or equivalent technical support role, independently troubleshooting complex issues.
  • •Experience providing high-touch technical support to executives, senior leaders, or other high-visibility users.
  • •Hands-on event support experience for meetings and Audio Visual environments using Zoom, Neat, Logitech, or similar hardware.
  • •Strong troubleshooting across macOS and Windows, with familiarity supporting ChromeOS, Linux, iOS, and Android.
  • •Experience with enterprise platforms and endpoint management tools such as Okta, Slack, Zoom, Google Workspace, Microsoft 365, Jamf, or Workspace ONE.
Skills:TroubleshootingAccountabilityProactive problem-solvingDocumentationCross-functional collaboration
Languages:English
Tech Stack:MacOSWindowsChromeOSLinuxIOSAndroidZoomNeatLogitechOktaSlackGoogle WorkspaceMicrosoft 365JamfWorkspace ONEMDM

Eligibility

Visa:H1B

Company Brief

Roblox
Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2004
WebsiteLinkedIn