Director - GTM Systems Architecture

Freshworks
San Mateo
Workplace: HybridFull timeUSD 196,350 - 242,550 annuallyFunction: Architecture & Urban PlanningExperience: 10+ yearsSkills: ["Systems thinking","Problem-solving","Executive communication","Cross-functional influencing"]

Architect and lead the future GTM operating model by translating business strategy into scalable processes, workflows, and technology architecture. Partner with Sales, Marketing, Customer Success, Finance, Product, IT, and Engineering to define a connected commercial platform across Salesforce and adjacent systems. Own the long-term GTM technology vision and roadmap, establish architecture governance, reduce technical debt, and enable AI-ready automation using trusted data, integrations, and scalable platform capabilities.

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Freshworks
Freshworks
1 month ago

Director - GTM Systems Architecture

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Last checked: 11 hours agoStatus: Live

Job Summary

Architect and lead the future GTM operating model by translating business strategy into scalable processes, workflows, and technology architecture. Partner with Sales, Marketing, Customer Success, Finance, Product, IT, and Engineering to define a connected commercial platform across Salesforce and adjacent systems. Own the long-term GTM technology vision and roadmap, establish architecture governance, reduce technical debt, and enable AI-ready automation using trusted data, integrations, and scalable platform capabilities.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Architecture & Urban Planning
Seniority: Director level

Key Responsibilities

  • •Translate business strategy into scalable business capabilities, processes, and technology architecture.
  • •Own the long-term architectural vision and roadmap for the GTM technology ecosystem, designing how Salesforce and adjacent platforms work together.
  • •Design AI-ready capabilities, enabling intelligent automation and AI-powered workflows supported by scalable systems and trusted data.
  • •Establish architecture principles, design standards, and governance to reduce technical debt and standardize the GTM technology landscape.
  • •Partner across CRM Operations, IT, Revenue Operations, Enablement, Analytics, and Business Systems to align enterprise standards and drive outcomes without direct implementation ownership.

Pay and Benefits

Salary: USD 196,350 - 242,550 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsuranceEquityPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendParental LeaveAdoption Leave

Key Requirements

  • •10+ years of experience in Revenue Operations, Business Systems, Sales Operations, Enterprise Architecture, or related roles in a high-growth SaaS organization.
  • •Deep expertise with Salesforce and the broader GTM technology ecosystem and how commercial platforms integrate to support end-to-end business processes.
  • •Design scalable operating models that connect people, process, data, and technology.
  • •Experience designing enterprise integrations, automation strategies, APIs, and data architectures.
  • •Strong ability to translate business strategy into technology roadmaps and architectural decisions, with executive communication and influence across senior leaders.
Experience:10+ yearsSaaSRevenue Operations
Skills:Systems thinkingProblem-solvingExecutive communicationCross-functional influencing
Certifications:Salesforce Application ArchitectSalesforce System ArchitectSalesforce Technical Architect
Languages:English
Tech Stack:SalesforceMarketoLeanDataGongClariWorkatoSnowflakeSegmentAPIsIntegrationsAutomationData architectureAISalesforce CRM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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