Customer Oversight Administrator

Phoenix Group
Edinburgh
Workplace: HybridContractFunction: Administration & Executive AssistanceSkills: ["Organisational skills","Analytical skills","Prioritisation","Decision making","Stakeholder management"]

Oversee and coordinate Data Subject Access Requests (DSARs) for customers via external partners, ensuring they’re identified, escalated, supported, and completed on time. Maintain GDPR-aligned regulatory compliance and governance so the business can respond effectively rather than fulfilling requests directly. Manage stakeholder engagement and support operational delivery within GDPR timeframes while applying controls and processes to agreed standards.

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Phoenix Group
Phoenix Group
2 days ago

Customer Oversight Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee and coordinate Data Subject Access Requests (DSARs) for customers via external partners, ensuring they’re identified, escalated, supported, and completed on time. Maintain GDPR-aligned regulatory compliance and governance so the business can respond effectively rather than fulfilling requests directly. Manage stakeholder engagement and support operational delivery within GDPR timeframes while applying controls and processes to agreed standards.
Location: Edinburgh
Workplace: Hybrid
Employment Type: Contract · 6 months
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Use administrative skills to oversee and coordinate DSARs from identification through completion.
  • •Ensure DSARs are identified, escalated, and supported through to completion within GDPR timeframes.
  • •Maintain regulatory compliance and oversight/govemance for effective business responses to DSARs.
  • •Manage stakeholder engagement to support delivery and customer outcomes.
  • •Support operational efficiency in the Customer Services function in Pensions & Savings.

Pay and Benefits

Salary: GBP 32,000 annually
Perks:Health InsuranceAnnual LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

  • •Broad knowledge of financial services, particularly Life and Pensions, and an understanding of business operations.
  • •Apply appropriate processes and controls to ensure activity is completed on time and to agreed standards.
  • •Excellent organisational and analytical skills, including prioritisation, decision making, and appropriate escalation.
  • •Effective management of stakeholders on impact timescales and customer outcomes.
  • •General understanding of GDPR Act and Data Subject Rights (ideal).
Experience:Financial servicesLife and pensions
Skills:Organisational skillsAnalytical skillsPrioritisationDecision makingStakeholder management

Company Brief

Phoenix Group
A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.
Industry: Wealth Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1782
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Glassdoor: 3.8
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