Director Customer Success, NVIE, Physical AI & vGPU

NVIDIA
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 15+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Stakeholder management","Strategic thinking","Accountability"]

Lead EMEA customer success go-to-market across NVIDIA AI Enterprise, Run:ai, Physical AI, and vGPU, coordinating onboarding, license usage, support escalations, and renewals. Drive pipeline quality and forecasting, guide executive business reviews, and connect Physical AI/vGPU coverage to enterprise workloads and AI Factory reference architectures. Partner across sales, solution architects, support, product, engineering, OEMs, cloud providers, and partners while mentoring leaders and senior ICs.

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FursaFursa
NVIDIA
NVIDIA
21 hours ago

Director Customer Success, NVIE, Physical AI & vGPU

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Job Summary

Lead EMEA customer success go-to-market across NVIDIA AI Enterprise, Run:ai, Physical AI, and vGPU, coordinating onboarding, license usage, support escalations, and renewals. Drive pipeline quality and forecasting, guide executive business reviews, and connect Physical AI/vGPU coverage to enterprise workloads and AI Factory reference architectures. Partner across sales, solution architects, support, product, engineering, OEMs, cloud providers, and partners while mentoring leaders and senior ICs.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead EMEA go-to-market for NVIDIA AI Enterprise, Run:ai, Mission Control, Customer Success, Physical AI, vGPU, and related libraries/frameworks.
  • •Own onboarding, license usage, support escalations, and renewals with trusted pipeline quality and forecasting.
  • •Guide executive reviews across EMEA and global stakeholders covering pipeline, blockers, customer results, support readiness, renewal risk, and resourcing.
  • •Set priorities across sales toolkits, playbooks, success metrics, enablement, and product feedback, coordinating across teams.
  • •Collaborate cross-functionally across field sales, solution architects, support, product/engineering, OEMs, cloud providers, GSIs, and partners; mentor leaders and senior individual contributors.
Travel: Extensive travel

Key Requirements

  • •Bachelor’s or master’s degree in Business, Computer Science, Engineering, or equivalent experience.
  • •15+ years of enterprise sales experience in areas such as AI platform, cloud, customer success, alliances, GTM leadership, or technical sales, including 10+ years leading teams.
  • •Ability to lead multi-product software businesses with dependencies across field, product, partners, support, and customer success.
  • •Deep understanding of enterprise AI software platform motions, cloud and on-prem infrastructure, software lifecycle, uptake metrics, renewal motions, and support operations.
  • •Strong grounding in AI, virtualized GPU solutions/virtual workstations, industrial workloads, infrastructure attach rates, and enterprise AI deployment patterns.
Experience:15+ yearsEnterprise softwareAI platformCloudCustomer successTechnical salesGTM leadershipEnterprise AIOn-prem infrastructureVirtualized GPU
Education:Bachelor's
Skills:LeadershipMentoringStakeholder managementStrategic thinkingAccountability
Tech Stack:NVIDIA AI EnterpriseRun:aiMission ControlCustomer SuccessPhysical AIVGPUOmniverseNIMNeMoCUDA-XDGXAI Factory

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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