Cohere

3 months ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-response IT support for the New York Cohere office, troubleshooting hardware and software, optimizing in-office networking and AV, and onboarding/offboarding employees. Manage device fleets and laptop shipments for the USA, document procedures, and ensure seamless Wi-Fi and video conferencing experiences across global requests.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the first point of contact for IT support requests globally during your shift, providing on-site and remote assistance
•Troubleshoot hardware/software, device setup, and video conferencing across office environments
•Monitor and maintain the device fleet to ensure optimal performance
•Oversee in-office networking, AV systems, and Wi‑Fi infrastructure (routers, switches, WAPs)
•Document and update IT procedures and SOPs and collaborate on onboarding/offboarding

Pay and Benefits

Perks:Health InsuranceDentalRemote WorkParential LeavePaid LeaveMeal AllowanceCo-working Stipend

Key Requirements

•Mac, Google Workspace, and Slack administration experience
•Experience with MDM (Kandji/Iru or JAMF)
•Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred)
•Familiarity with API orchestration platforms (Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and RADIUS
•Experience with Python scripting and Google Apps Manager (GAM)

Experience:TechnologyIT services

Skills:CommunicationOrganizationTrainingDocumentationTroubleshooting

Certifications:Okta Certified ProfessionalOkta Certified Administrator

Languages:English

Tech Stack:MacGoogle WorkspaceSlackMDM KandjiJAMFOktaOkta WorkflowAWSGCPAzureGitOpsTerraformPythonGAMWi-FiVPNNotionGoogle Meet

Company Brief

Cohere

Builds security-first foundation models and enterprise AI products (LLMs, retrieval, agent platforms) for regulated industries, enabling customizable, private deployments across cloud and on-premises for real-world business applications.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Toronto, Canada

Founded: 2019

Glassdoor: 2.9

Website LinkedIn Glassdoor

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Cohere

3 months ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Serve as the first point of contact for IT support requests globally during your shift, providing on-site and remote assistance
•Troubleshoot hardware/software, device setup, and video conferencing across office environments
•Monitor and maintain the device fleet to ensure optimal performance
•Oversee in-office networking, AV systems, and Wi‑Fi infrastructure (routers, switches, WAPs)
•Document and update IT procedures and SOPs and collaborate on onboarding/offboarding

Pay and Benefits

Perks:Health InsuranceDentalRemote WorkParential LeavePaid LeaveMeal AllowanceCo-working Stipend

Key Requirements

•Mac, Google Workspace, and Slack administration experience
•Experience with MDM (Kandji/Iru or JAMF)
•Strong Okta and Okta Workflow knowledge (Okta Certified Professional/Administrator preferred)
•Familiarity with API orchestration platforms (Okta Workflows), cloud platforms (AWS, GCP, Azure), GitOps, IaC tools (Terraform), and RADIUS
•Experience with Python scripting and Google Apps Manager (GAM)

Experience:TechnologyIT services

Skills:CommunicationOrganizationTrainingDocumentationTroubleshooting

Certifications:Okta Certified ProfessionalOkta Certified Administrator

Languages:English

Tech Stack:MacGoogle WorkspaceSlackMDM KandjiJAMFOktaOkta WorkflowAWSGCPAzureGitOpsTerraformPythonGAMWi-FiVPNNotionGoogle Meet

Company Brief

Cohere

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Toronto, Canada

Founded: 2019

Glassdoor: 2.9

Website LinkedIn Glassdoor