BMC

4 weeks ago

Mainframe Customer Success Specialist (with French)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own post-sales customer success for assigned accounts, delivering a tailored Success Blueprint that aligns to customer business goals. Drive adoption and measurable outcomes, provide risk identification and governance advice, and serve as an escalation point for issues affecting success. Partner cross-functionally with Sales, Services, Engineering, and Product to shape post-sale strategy and customer satisfaction. Communicate effectively in English and French at executive and technical levels.

Location: Canada

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the post-sales customer success leader for assigned accounts and deliver a Success Blueprint.
•Drive customer adoption and success, including usage/recommendations, risk identification, mitigation, and governance advice.
•Escalate and resolve customer issues impacting success to support risk mitigation.
•Maintain cross-functional relationships across Sales, Services, Engineering, Marketing, Product Management, and Support to own post-sale strategy.
•Run executive and technical communication through meetings and workshops, enabling customers to achieve value from BMC investments.

Travel: Low travel

Pay and Benefits

Salary: USD 100,950 - 168,250 annually

Key Requirements

•Provide executive and technical customer management for complex, political enterprise accounts.
•Build and deliver tailored Success Blueprint plans aligned to customer goals, including adoption recommendations and risk mitigation.
•Demonstrate strong consulting, analytical, organizational, and time-management skills to handle multiple tasks.
•Have 10+ years of deep expertise with z/OS systems and BMC/competitor mainframe tools/utilities (Operations, Development, DB2, Security).
•Communicate effectively in English and French, with the ability to run executive meetings and workshops; BS in Computer Science or equivalent experience.

Experience:10+ yearsMainframeZ/OS

Education:Bachelor's in Computer Science (or related technical field)

Skills:CommunicationCustomer handlingProblem-solvingAnalyticalOrganizationalTime managementCustomer adoption

Languages:EnglishFrench

Tech Stack:Z/OSBMC Mainframe ToolsOperationsDevelopmentDB2SecurityCloud technologies

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC