Integration Support - Federal Customer

Dell
Virginia
Workplace: RemoteFull timeUSD 155,210 - 200,860Function: Government & Public AdministrationSkills: ["Hands-on troubleshooting","Responsiveness","Customer-focused","Communication","Team coordination"]

Provide hands-on deployment and field support for Dell Mission Operations, including installation, integration, cabling, hardware swaps, break-fix troubleshooting, and ticket/service-request resolution. Validate equipment functionality, document support actions, and coordinate with engineering and operations teams during deployments and sustainment. Maintain tools, spares, and readiness while following site procedures and escalation paths in a secure customer environment.

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FursaFursa
Dell
Dell
3 days ago

Integration Support - Federal Customer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide hands-on deployment and field support for Dell Mission Operations, including installation, integration, cabling, hardware swaps, break-fix troubleshooting, and ticket/service-request resolution. Validate equipment functionality, document support actions, and coordinate with engineering and operations teams during deployments and sustainment. Maintain tools, spares, and readiness while following site procedures and escalation paths in a secure customer environment.
Location: Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Perform installation, integration, cabling, hardware swaps, and other physical support tasks.
  • •Troubleshoot break-fix incidents and restore services as quickly as possible.
  • •Support tickets, service requests, and field issues through closure.
  • •Validate equipment functionality and document support actions taken.
  • •Coordinate with systems, network, automation, and logistics teams during deployments and sustainment.

Pay and Benefits

Salary: USD 155,210 - 200,860

Key Requirements

  • •Experience in field engineering, integration support, break-fix, deployment, or technical support roles.
  • •Strong hands-on troubleshooting skills across hardware and infrastructure components.
  • •Experience with ticket-based workflows and meeting service response expectations.
  • •Ability to work onsite and perform physically active technical tasks.
  • •Active TS/SCI and ability to maintain access as required by the program.
Experience:GovernmentClassified programs
Skills:Hands-on troubleshootingResponsivenessCustomer-focusedCommunicationTeam coordination
Tech Stack:HardwareInfrastructureSystemsNetworkAutomation

Eligibility

Security Clearance:TS/SCI

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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