Customer Success Manager, SLED

Keeper Security
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer relationship management","Problem-solving","Autonomy","Communication","Prioritization"]

Own customer success for a portfolio of SLED (public sector) accounts, carrying a revenue quota and driving renewals, cross-sells, and upsells. Build executive-level relationships, run Quarterly Business Reviews, and set business and technical goals. Troubleshoot and advise customers on password-security best practices, while leveraging technical expertise in integrations, onboarding, and IAM concepts to ensure consistent value across the customer lifecycle.

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FursaFursa
Keeper Security
Keeper Security
1 day ago

Customer Success Manager, SLED

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer success for a portfolio of SLED (public sector) accounts, carrying a revenue quota and driving renewals, cross-sells, and upsells. Build executive-level relationships, run Quarterly Business Reviews, and set business and technical goals. Troubleshoot and advise customers on password-security best practices, while leveraging technical expertise in integrations, onboarding, and IAM concepts to ensure consistent value across the customer lifecycle.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Carry a revenue quota and meet or exceed sales targets within assigned SLED accounts.
  • •Negotiate contract renewals and drive cross-sells and upsells using structured account cadence and engagement.
  • •Maintain executive-level relationships and support C-level contacts with Quarterly Business Reviews and goal setting.
  • •Troubleshoot customer issues and advise on best practices for securing and protecting against password-related breaches.
  • •Perform data-driven portfolio reviews to prioritize opportunities and risk, ensuring consistent value across each customer lifecycle.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid Leave

Key Requirements

  • •1+ years of experience in full-cycle SaaS sales or Customer Success Management, focused on upselling and expansion.
  • •1+ years of SLED sales experience within software or tech sales.
  • •Strong technical knowledge of software integrations (e.g., SSO, Directory), implementation, onboarding, and support.
  • •Experience working with and selling to Enterprise organizations and C-level, IT, and cybersecurity executives.
  • •Working knowledge of Salesforce and ability to manage multiple priorities with strong communication and interpersonal skills.
Experience:1+ yearsSaaSSLEDSoftwareTech salesEnterpriseIAMPublic sector
Education:Bachelor's
Skills:Customer relationship managementProblem-solvingAutonomyCommunicationPrioritization
Languages:English
Tech Stack:SalesforceSSODirectoryFedRAMPGovCloud

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn