Fleet Client Services Specialist II Thursday - Monday

AutoTrader.com
Denver
Workplace: OnsiteFull timeUSD 18.17 - 27.31 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Collaboration","Organizational skills","Problem-solving","Attention to detail"]

Coordinate fleet client service for Cox Fleet, supporting billing across markets and managing maintenance transaction lifecycles from request through technician custody. Maintain accurate customer documentation in Cox Fleet systems, deliver responsive customer service on calls, and obtain approvals for repairs. Schedule preventative maintenance to drive repeat business, partner with Field Operations on dispatching and service scheduling improvements, and complete additional assigned projects in a Thursday–Monday day shift role.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Fleet Client Services Specialist II Thursday - Monday

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate fleet client service for Cox Fleet, supporting billing across markets and managing maintenance transaction lifecycles from request through technician custody. Maintain accurate customer documentation in Cox Fleet systems, deliver responsive customer service on calls, and obtain approvals for repairs. Schedule preventative maintenance to drive repeat business, partner with Field Operations on dispatching and service scheduling improvements, and complete additional assigned projects in a Thursday–Monday day shift role.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist with the billing process in all markets in the area.
  • •Manage follow-up maintenance transactions lifecycle from origination until customer unit is in repair technician custody/control.
  • •Provide timely, accurate documentation and notation in Cox Fleet systems for each customer contact.
  • •Deliver excellent customer service for internal and external calls, establish rapport, and obtain customer approval for repairs and services.
  • •Proactively schedule preventative maintenance and partner with Field Operations to improve dispatching and service scheduling capabilities.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED and 3 years’ experience in a related field (or an equivalent combination such as a degree/certification beyond HS up to 1 year, or 5 years’ experience).
  • •Excellent verbal and written communication skills to effectively communicate at all levels.
  • •Proven ability to collaborate cross-functionally, build relationships, and become a trusted partner to relevant partners.
  • •Excellent organizational skills to balance multiple tasks.
  • •Strong Excel and data entry skills and ability to learn Cox Fleet IT systems (e.g., Web Wrench, MobileFrame, RO Writer).
Experience:3+ yearsTruckingFleet maintenanceTransportation
Education:High School
Skills:CommunicationCollaborationOrganizational skillsProblem-solvingAttention to detail
Tech Stack:ExcelWeb WrenchMobileFrameRO Writer

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn