Coordinator, Private Homes (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Communication","Multitasking","Problem-solving"]

Coordinate the full guest/resident experience for private homes—handling pre-arrival, in-house, and post-stay needs. Serve as the main point of contact for homeowners, communicate arrivals and preferences to internal teams, gather feedback, resolve concerns, and keep homes ready with accurate inventory and readiness checks. Support logistics like transportation, vendor access, and event planning, while tracking issues in the guest response system.

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Kerzer International
Kerzer International
3 hours ago

Coordinator, Private Homes (Big Sky, US)

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Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate the full guest/resident experience for private homes—handling pre-arrival, in-house, and post-stay needs. Serve as the main point of contact for homeowners, communicate arrivals and preferences to internal teams, gather feedback, resolve concerns, and keep homes ready with accurate inventory and readiness checks. Support logistics like transportation, vendor access, and event planning, while tracking issues in the guest response system.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Manage pre-arrival, in-house, and post-stay stages to ensure homeowners receive personalized service and meet/exceed expectations.
  • •Maintain product and service knowledge to communicate and sell offerings to homeowners, and promote resort activities.
  • •Coordinate homeowner arrivals, preferences, and expectations with internal departments and gather feedback through regular interactions.
  • •Ensure home readiness through personal checks, maintain accurate OS&E/FF&E inventory records, and coordinate vendor access and related logistics.
  • •Record homeowner issues in the response tracking system and ensure complaints and concerns are resolved; plan and execute homeowner events and long-distance engagement strategy.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid LeavePaid HolidaysUniformCommuter BenefitsComplimentary MealSubsidized HousingGym MembershipDiscounts

Key Requirements

  • •Computer literate; knowledge of MS Office, Excel, and Opera is essential.
  • •Able to work well under pressure and multi-task.
  • •Ability to communicate in English with guests, coworkers, and management.
  • •Business or management qualifications are desirable.
Skills:CommunicationMultitaskingProblem-solving
Languages:English
Tech Stack:MS OfficeExcelOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn