Aon

3 weeks ago

IT Senior Specialist – Technology Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide advanced Level 2/3 IT support for end-user devices, Microsoft 365, network connectivity, and business applications, managing incidents and service requests through ITSM and SLA processes. Support application deployments and upgrades, monitor system performance, and coordinate escalations with regional and global IT teams. Build low-code solutions with Microsoft Power Platform (Power Apps, Power Automate, Power BI) while ensuring security, governance, documentation, and user training.

Location: Jakarta

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide Level 2/3 IT support for end-user devices, Microsoft 365 applications, network connectivity, and business applications.
•Manage incidents, service requests, and escalations in line with ITSM processes and SLAs.
•Support application deployments, upgrades, testing, and ongoing system performance monitoring.
•Design and enhance business solutions using Power Platform (Power Apps, Power Automate, Power BI).
•Ensure compliance with security, governance, and documentation standards, and deliver user guidance and training.

Key Requirements

•5+ years of experience in IT Support, Infrastructure Support, Service Desk, or Application Support in a corporate environment.
•Ability to support enterprise users and collaborate with regional or global teams.
•Strong hands-on experience with Windows environments, end-user devices, Microsoft 365, and network connectivity.
•Experience with ITSM processes and SLA-driven support environments, troubleshooting complex technical issues.
•Knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI); SQL and Python are preferred.

Experience:5+ yearsIT supportService deskInfrastructure supportApplication supportMicrosoft 365ITSMLow-code

Education:Bachelor's in Information Technology, Computer Science, Information Systems, or a related field

Skills:AnalyticalProblem-solvingStakeholder managementCustomer-focusedCommunication

Languages:EnglishBahasa Indonesia

Tech Stack:WindowsMicrosoft 365Network connectivityITSMPower AutomatePower AppsPower BISQLPythonEndpoint securityDevice managementPower Platform

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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