Head of Operations Digital Transformation

Allianz
Munich
Full timeFunction: Business OperationsSkills: ["Cross-functional collaboration","Strategic planning","Change management","People leadership","Data-driven decision-making"]

Lead the Operations Digital Transformation within the Operations division, reporting to the Global Head of Operations Steering and Transformation. Own and execute a comprehensive transformation strategy through cross-functional collaboration across Technology, Transformation, and Lines of Business. Drive delivery of customer-focused digital solutions spanning Conversational AI, telephony/omnichannel, claims automation, and quality tooling, while managing governance, risk, change management, and KPI performance.

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FursaFursa
Allianz
Allianz
19 hours ago

Head of Operations Digital Transformation

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead the Operations Digital Transformation within the Operations division, reporting to the Global Head of Operations Steering and Transformation. Own and execute a comprehensive transformation strategy through cross-functional collaboration across Technology, Transformation, and Lines of Business. Drive delivery of customer-focused digital solutions spanning Conversational AI, telephony/omnichannel, claims automation, and quality tooling, while managing governance, risk, change management, and KPI performance.
Location: Munich
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Develop and execute a comprehensive digital transformation strategy for the Operations department aligned with organizational targets.
  • •Lead teams delivering robust customer solutions across Conversational AI, telephony including omnichannel solutions, Claims Automation, and quality tooling.
  • •Collaborate across Allianz Partners to integrate digital solutions across the organization, supporting Voice of the Customer and efficiency initiatives.
  • •Drive governance and assurance for AI/LLM and quality tool use, identifying and reducing risks while ensuring regulatory and internal standards are met.
  • •Build and lead a high-performing operations team, driving change management, process development, budget management, and performance reporting via transformation KPIs.

Key Requirements

  • •Senior leadership experience in digital transformation within Operations, ideally in a complex multinational matrix organization.
  • •Proven delivery of enterprise-scale digital solutions, including Conversational AI, telephony/omnichannel platforms, automation, and quality tooling.
  • •Strong strategic capability to define and execute digital transformation roadmaps aligned to business and Voice of the Customer objectives.
  • •Deep cross-functional collaboration skills with Technology, Transformation, Product/Tribes, and multiple Lines of Business.
  • •Governance, risk, and regulatory expertise for AI/LLMs, data usage, and enterprise compliance, plus leadership of change management and global teams.
Experience:Digital transformationEnterprise-scaleMultinationalOperations
Skills:Cross-functional collaborationStrategic planningChange managementPeople leadershipData-driven decision-making
Tech Stack:Conversational AITelephonyOmnichannelClaims AutomationAILLMsData analyticsKPI monitoring

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn