Senior Technical Support Engineer – Japanese (JLPT N3+)

Alation
Chennai
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Customer-focused"]

Senior Technical Support Engineer at a data intelligence platform, providing advanced-level enterprise software support, troubleshooting complex issues, and acting as an escalation point for customers and internal teams. You’ll specialize in a support area, contribute to knowledge bases, enablement sessions, and create lab environments to reproduce problems, supporting global customers from Chennai with Japanese language proficiency.

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FursaFursa
Alation
Alation
6 months ago

Senior Technical Support Engineer – Japanese (JLPT N3+)

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Last checked: 7 hours agoStatus: Live

Job Summary

Senior Technical Support Engineer at a data intelligence platform, providing advanced-level enterprise software support, troubleshooting complex issues, and acting as an escalation point for customers and internal teams. You’ll specialize in a support area, contribute to knowledge bases, enablement sessions, and create lab environments to reproduce problems, supporting global customers from Chennai with Japanese language proficiency.
Location: Chennai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
  • •Specialize in at least one of the support specialization areas and serve as SME for internal and external customers.
  • •Contribute to the Alation Support Knowledge Base by regularly authoring, editing and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
  • •Facilitate internal and external technical enablement sessions.
  • •Build and utilize complex lab setups to replicate and resolve problems.

Key Requirements

  • •CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.
  • •Read/Write/Converse in Japanese language.
  • •Open to work in Rotational Shifts.
  • •Experience troubleshooting Linux and running shell commands.
  • •Experience with Relational Databases, such as Oracle and PostgreSQL; SQL is a must.
Experience:5+ yearsData analyticsSaaSAI
Education:Bachelor's
Skills:CommunicationProblem-solvingCollaborationCustomer-focused
Languages:JapaneseEnglish
Tech Stack:LinuxOraclePostgreSQLSQLJavaPythonApacheNginxREST APIs

Company Brief

Alation
Provides a data catalog and data intelligence platform that helps enterprises find, understand, trust, and use their data for analytics, governance, and BI initiatives.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Funding: Series D
Headquarters: Redwood City, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn