Customer Success & Product Manager

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["High ownership","Customer obsession","Detail-oriented","Strong communicator","Problem-solving"]

Own customer onboarding and success end-to-end by responding quickly, removing blockers, and improving adoption through ongoing engagement. Become a hands-on expert in the platform to build and configure workflows, integrations, and AI-powered solutions using APIs, webhooks, and Zapier. Translate customer needs into clear requirements and user stories for Product and Engineering, troubleshoot implementations, and help shape product improvements through customer-informed feedback.

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FursaFursa
Wing Assistant
Wing Assistant
11 hours ago

Customer Success & Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own customer onboarding and success end-to-end by responding quickly, removing blockers, and improving adoption through ongoing engagement. Become a hands-on expert in the platform to build and configure workflows, integrations, and AI-powered solutions using APIs, webhooks, and Zapier. Translate customer needs into clear requirements and user stories for Product and Engineering, troubleshoot implementations, and help shape product improvements through customer-informed feedback.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and own requests from initial inquiry through resolution, ensuring clear follow-through and communication.
  • •Become an expert in the platform to build/configure workflows and integrations, troubleshoot implementations, and recommend practical use cases.
  • •Conduct customer conversations to understand workflows and desired outcomes, then translate needs into product requirements, user stories, and implementation details.
  • •Use AI tools to research, prototype, improve prompts, build AI-powered demos/workflows, and create customer-facing enablement materials.
  • •Manage customer accounts and documentation by maintaining accurate records and coordinating internally to ensure commitments are tracked and delivered.

Key Requirements

  • •2+ years in customer success, account management, solutions consulting, product management, SaaS implementation, technical support, or a similar customer-facing role.
  • •Experience working with SaaS/technology products, ideally in a fast-growing or startup environment.
  • •Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
  • •Comfort with technical concepts and experimentation, including APIs, integrations, automation, and AI tools.
  • •Ability to translate customer workflows and needs into clear product requirements/specifications and coordinate with Product/Engineering to deliver outcomes.
Experience:2+ yearsSaaSStartupAI toolsLLMsCustomer success
Education:Bachelor's
Skills:High ownershipCustomer obsessionDetail-orientedStrong communicatorProblem-solving
Tech Stack:AI promptingPrompt optimizationLLMsAPIsAPI connectionsWebhooksZapierThird-party integrationsScriptingAutomationAI-powered workflowsAI-powered agentsWorkflow configurationNo-code/low-code toolsCRMCustomer success platforms

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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