Customer Onboarding & Implementation Team Leader

Foodics
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Stakeholder management","Communication","Problem-solving","Decision-making"]

Lead the end-to-end onboarding and implementation of a delivery ordering platform for SME customer sites across the Middle East. Own delivery projects from handover through go-live and post-launch support, balancing multiple concurrent priorities while ensuring integrations are tested and operational. Mentor a growing team, act as the primary escalation point for customers and complex technical scenarios, coordinate with third-party delivery partners, and drive continuous improvement through scalable processes and strong stakeholder communication.

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FursaFursa
Foodics
Foodics
1 day ago

Customer Onboarding & Implementation Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead the end-to-end onboarding and implementation of a delivery ordering platform for SME customer sites across the Middle East. Own delivery projects from handover through go-live and post-launch support, balancing multiple concurrent priorities while ensuring integrations are tested and operational. Mentor a growing team, act as the primary escalation point for customers and complex technical scenarios, coordinate with third-party delivery partners, and drive continuous improvement through scalable processes and strong stakeholder communication.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own key delivery platform projects from sales handover through go-live and post-launch support, ensuring projects are delivered on time and to a high standard.
  • •Oversee the end-to-end implementation process and manage competing project demands while ensuring integrations are fully tested and operational before launch.
  • •Provide day-to-day leadership, mentorship, and escalation support to the Implementation & Support Specialist team, including risk mitigation and workload/capacity monitoring.
  • •Oversee customer and stakeholder relationships for complex/high-value accounts and support resolution of escalated customer issues.
  • •Coordinate with third-party providers and delivery partners for dependencies and go-lives, and drive post go-live support processes and continuous improvement.

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning BudgetEquity

Key Requirements

  • •Proven experience in implementation, project management, or customer success within a SaaS or technology environment.
  • •Strong project management skills managing multiple priorities in a fast-paced environment.
  • •Demonstrated leadership or team management experience, developing and supporting others.
  • •Excellent stakeholder management and communication with the ability to manage customer and internal relationships.
  • •Experience liaising with third-party providers and managing escalations for complex customer scenarios with a calm, solution-focused approach.
Experience:SaaSTechnologyHospitality technologyDelivery ordering
Education:Bachelor's
Skills:LeadershipStakeholder managementCommunicationProblem-solvingDecision-making
Languages:ArabicEnglish
Tech Stack:Wi-Q

Company Brief

Foodics
Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.
Industry: Restaurants & Food Service
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Riyadh, Saudi Arabia
Founded: 2014
WebsiteLinkedIn