Director, Measurement Insights

American Express
New York
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Executive & General ManagementSkills: ["Strategic thinking","Executive communication","Stakeholder management","Operational leadership","People leadership"]

Lead enterprise measurement programs that deepen understanding of customer loyalty and brand health, including NPS and Brand Consideration. Evolve measurement frameworks, benchmark performance, and translate complex attitudinal, behavioral, competitive, and marketplace data into actionable insights for senior leaders. Drive scalable program operations with external partners, advancing AI-powered analytics and modern methodologies to strengthen insight generation and executive decision-making.

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FursaFursa
American Express
American Express
1 day ago

Director, Measurement Insights

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead enterprise measurement programs that deepen understanding of customer loyalty and brand health, including NPS and Brand Consideration. Evolve measurement frameworks, benchmark performance, and translate complex attitudinal, behavioral, competitive, and marketplace data into actionable insights for senior leaders. Drive scalable program operations with external partners, advancing AI-powered analytics and modern methodologies to strengthen insight generation and executive decision-making.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead NPS and Brand Consideration programs, including measurement frameworks, methodologies, benchmarking, reporting, and ongoing evolution.
  • •Partner with senior leaders to interpret customer and brand performance and translate insights into actionable recommendations.
  • •Integrate attitudinal, behavioral, competitive, and marketplace data to identify key drivers and provide a connected view of customer and brand.
  • •Synthesize complex measurement and analytical findings into compelling executive narratives to inform business and brand decisions.
  • •Advance analytics, AI-powered tools, and emerging methodologies; lead program operations, partners, governance, and team delivery for scalable, high-quality insights.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability Benefits401kPaid LeaveParental LeaveCounseling Support

Key Requirements

  • •Significant experience in customer insights, customer experience measurement, brand measurement, market research, analytics, or a related discipline.
  • •Deep expertise in NPS, brand health or brand equity tracking, survey research, benchmarking, and measurement methodologies.
  • •Strong quantitative and analytical skills integrating attitudinal and behavioral data to identify performance drivers.
  • •Ability to translate complex measurement findings into actionable recommendations and executive narratives.
  • •Experience leveraging advanced analytics and AI-powered tools to enhance measurement and insight generation.
Experience:Customer insightsCustomer experience measurementBrand measurementMarket researchAnalyticsAI-powered analytics
Skills:Strategic thinkingExecutive communicationStakeholder managementOperational leadershipPeople leadership
Tech Stack:AI-powered toolsAdvanced analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn