Customer Service Delivery Advocate

Carvana
Las Vegas
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Teamwork","Self-motivation","Attention to detail","Safe driving","Physical stamina"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling load/unload and inspecting the hauler to ensure safe operation. Complete customer paperwork and enter thorough notes in the customer tracking system while maintaining a clean driving record in line with Carvana’s CMV Driver Qualification policy. Work an 11am–9pm shift with rotating days off and opportunities to grow earnings through performance-based pay increases.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, handling load/unload and inspecting the hauler to ensure safe operation. Complete customer paperwork and enter thorough notes in the customer tracking system while maintaining a clean driving record in line with Carvana’s CMV Driver Qualification policy. Work an 11am–9pm shift with rotating days off and opportunities to grow earnings through performance-based pay increases.
Location: Las Vegas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers and complete the delivery process.
  • •Frequently load/unload vehicles onto haulers and inspect the car-hauler to help ensure vehicles remain safe to drive.
  • •Complete customer paperwork and record thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work required shift hours (11am–9pm) and maintain availability across 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kLearning Budget

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including vehicle detailing and loading/unloading haulers in indoor/outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and perform required physical movements (reach, twist, kneel, crouch, climb, balance, squat).
  • •Must be able to read, write, speak, and understand English.
  • •Requires a valid driver’s license and being able to obtain required local licenses/certifications (e.g., Notary within 90 days; additional state-specific requirements).
Experience:2+ years
Skills:TeamworkSelf-motivationAttention to detailSafe drivingPhysical stamina
Licenses:NotaryValid driver's licenseChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn