OKX

1 week ago

Senior Agent, Customer Service (Dutch Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle real-time customer inquiries and issues for a crypto platform across email, chat, and voice, providing quick, professional support in Dutch and English. Collaborate with product and marketing stakeholders to resolve complaints and feedback about websites, products, platforms, and services. Maintain product knowledge, build relationships with partners and external stakeholders, and escalate unresolved queries to Level 2/Supervisors when needed.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer inquiries and issues from global customers via email, chat, and voice in multiple languages.
•Collaborate with internal and external stakeholders (including product managers and the marketing team) to address complaints and feedback.
•Maintain strong product knowledge to communicate effectively with customers in their preferred language.
•Build and nurture strong relationships with company partners and external stakeholders.
•Escalate unresolved queries or issues to Level 2/Supervisors as directed by operations management when standard procedures don’t resolve them.

Pay and Benefits

Perks:Annual BonusHybrid Work

Key Requirements

•Hold a diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
•Be proficient in spoken and written Dutch and have a high level of English proficiency.
•Be able to work independently in a fast-paced environment while delivering multilingual support.
•Be willing to work on shift rotation.
•Demonstrate strong interpersonal skills and a problem-solving mindset under pressure.

Experience:CryptoFinance-technology

Education:Certification / Diploma

Skills:Interpersonal skillsProblem-solvingTime managementQuick learningComposure under pressure

Languages:DutchEnglish

Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-Suite

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX