Senior Agent, Customer Service (Dutch Speaker)

OKX
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: certificationSkills: ["Interpersonal skills","Problem-solving","Time management","Quick learning","Composure under pressure"]

Handle real-time customer inquiries and issues for a crypto platform across email, chat, and voice, providing quick, professional support in Dutch and English. Collaborate with product and marketing stakeholders to resolve complaints and feedback about websites, products, platforms, and services. Maintain product knowledge, build relationships with partners and external stakeholders, and escalate unresolved queries to Level 2/Supervisors when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
OKX
OKX
1 month ago

Senior Agent, Customer Service (Dutch Speaker)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle real-time customer inquiries and issues for a crypto platform across email, chat, and voice, providing quick, professional support in Dutch and English. Collaborate with product and marketing stakeholders to resolve complaints and feedback about websites, products, platforms, and services. Maintain product knowledge, build relationships with partners and external stakeholders, and escalate unresolved queries to Level 2/Supervisors when needed.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries and issues from global customers via email, chat, and voice in multiple languages.
  • •Collaborate with internal and external stakeholders (including product managers and the marketing team) to address complaints and feedback.
  • •Maintain strong product knowledge to communicate effectively with customers in their preferred language.
  • •Build and nurture strong relationships with company partners and external stakeholders.
  • •Escalate unresolved queries or issues to Level 2/Supervisors as directed by operations management when standard procedures don’t resolve them.

Pay and Benefits

Perks:Annual BonusHybrid Work

Key Requirements

  • •Hold a diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • •Be proficient in spoken and written Dutch and have a high level of English proficiency.
  • •Be able to work independently in a fast-paced environment while delivering multilingual support.
  • •Be willing to work on shift rotation.
  • •Demonstrate strong interpersonal skills and a problem-solving mindset under pressure.
Experience:CryptoFinance-technology
Education:Certification / Diploma
Skills:Interpersonal skillsProblem-solvingTime managementQuick learningComposure under pressure
Languages:DutchEnglish
Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-Suite

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn