GSE (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Government & Public AdministrationEducation: bachelorsSkills: ["Communication","Customer focus","Problem-solving","Learning agility","Rapport building"]

Deliver high-quality derivatives processing and customer service for Markets and Securities Services, ensuring work is completed within SLAs and in line with HSBC internal control and compliance standards. Handle client queries and escalations professionally, proactively manage customer progress and issue prevention, and meet monthly performance targets. Support team knowledge sharing, training for new joiners, and continuous improvement of processes and productivity.

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FursaFursa
HSBC
HSBC
1 day ago

GSE (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver high-quality derivatives processing and customer service for Markets and Securities Services, ensuring work is completed within SLAs and in line with HSBC internal control and compliance standards. Handle client queries and escalations professionally, proactively manage customer progress and issue prevention, and meet monthly performance targets. Support team knowledge sharing, training for new joiners, and continuous improvement of processes and productivity.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Entry level

Key Responsibilities

  • •Provide continuous high-quality processing service to meet SLAs and customer satisfaction requirements.
  • •Respond to customer inquiries and escalations professionally, ensuring issues are resolved sensitively and effectively while retaining goodwill.
  • •Maintain internal control standards by implementing internal/external audit points and addressing issues raised by regulators.
  • •Implement the Group Compliance Policy as applicable and ensure work follows established procedures and standards.
  • •Support leadership and teamwork through knowledge sharing, training plans, and continuous analysis to maintain strong team knowledge and performance.

Key Requirements

  • •A post-graduate diploma or degree in any discipline, with higher qualifications acceptable if aligned to the role.
  • •Work experience in Treasury is preferred, but not required.
  • •Fluency in English (speaking and understanding).
  • •Ability to write business letters and reports, with good conversational/telephone skills.
  • •Ability to learn quickly, understand and interpret numeric data, and demonstrate basic computer knowledge.
Education:Bachelor's
Skills:CommunicationCustomer focusProblem-solvingLearning agilityRapport building
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn