Desktop Support Engineer

Black Box
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Troubleshooting","Documentation","User support","Ticket management","Compliance awareness"]

Provide face-to-face and remote technical support for Windows desktops and laptops, managing secure endpoint deployment and operations. Configure and deploy Microsoft Endpoint Manager (Intune), Windows Autopilot, and ManageEngine Desktop Central for imaging, app packaging, patching, and compliance policies. Troubleshoot PC, Windows 10/11, and Office 365 issues, perform L1 networking alert triage (DNS/DHCP/VPN/WiFi), manage ServiceNow tickets, and maintain documentation while aligning with Black Box security policies.

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FursaFursa
Black Box
Black Box
1 day ago

Desktop Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide face-to-face and remote technical support for Windows desktops and laptops, managing secure endpoint deployment and operations. Configure and deploy Microsoft Endpoint Manager (Intune), Windows Autopilot, and ManageEngine Desktop Central for imaging, app packaging, patching, and compliance policies. Troubleshoot PC, Windows 10/11, and Office 365 issues, perform L1 networking alert triage (DNS/DHCP/VPN/WiFi), manage ServiceNow tickets, and maintain documentation while aligning with Black Box security policies.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot, including hardware/software deployment and endpoint compliance policies.
  • •Oversee laptop/desktop imaging, application packaging and deployment, and Windows update policies, ensuring security layers are installed.
  • •Administer and troubleshoot Windows 10/11, diagnosing and resolving PC operation and hardware/software issues for users locally and remotely.
  • •Configure and manage endpoint devices with ManageEngine Desktop Central, including automated patch management, software deployment, and asset management.
  • •Provide L1 networking support by triaging alerts and outages, analyzing network performance, and troubleshooting DNS, DHCP, IP conflicts, VPN access, and wireless connectivity; coordinate escalations with Network Operations.

Key Requirements

  • •Hands-on experience supporting Windows 10/11 desktop environments and resolving PC operation issues on a network.
  • •Experience with Microsoft Endpoint Manager (Intune) and Windows Autopilot for deployment, configuration, and compliance.
  • •Experience configuring and managing endpoint devices using ManageEngine Desktop Central, including patch and software deployment.
  • •Knowledge of Microsoft Entra ID (Azure AD), Group Policy, and endpoint security practices.
  • •Ability to troubleshoot networking issues at L1 level, including DNS, DHCP, IP conflicts, VPN access, and wireless connectivity.
Education:Bachelor's
Skills:TroubleshootingDocumentationUser supportTicket managementCompliance awareness
Languages:US
Tech Stack:Microsoft Endpoint Manager (Intune)Windows AutopilotManageEngine Desktop CentralMicrosoft Entra IDGroup PolicyWindows 10Windows 11Office 365Windows 365CitrixMicrosoft OutlookMicrosoft TeamsCisco AnyConnectCrowdStrikeMicrosoft Outlook OST/PSTActive DirectoryServiceNowIPDHCPDNS

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website