Senior Customer Service Officer.

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Listening","Customer focus"]

Handle inbound and outbound customer interactions (phone, chat, and email) to understand banking needs and resolve issues. Provide excellent service to drive customer loyalty, explain retail banking procedures and products, and perform root-cause analysis and charge/fee reversals when needed. Convert sales opportunities to meet financial targets, capture and report customer feedback for product improvement, and support the team leader when they are absent.

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FursaFursa
Mashreq
Mashreq
2 months ago

Senior Customer Service Officer.

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle inbound and outbound customer interactions (phone, chat, and email) to understand banking needs and resolve issues. Provide excellent service to drive customer loyalty, explain retail banking procedures and products, and perform root-cause analysis and charge/fee reversals when needed. Convert sales opportunities to meet financial targets, capture and report customer feedback for product improvement, and support the team leader when they are absent.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Delight customers by interacting over the phone (inbound/outbound with call backs), chat, and email to understand banking needs.
  • •Provide excellent customer service to achieve customer loyalty and resolve problems via live chat, email, or telephone.
  • •Explain procedures and products over the telephone, and convert sales opportunities to meet financial targets.
  • •Capture and report customer feedback to support continual product development.
  • •Back up the team leader in their absence on the floor.

Key Requirements

  • •University graduate, preferably with some finance/banking or maths component.
  • •1–3 years of experience.
  • •Strong customer focus.
  • •Computer literate.
  • •Excellent communication and strong listening skills.
Experience:1-3 yearsBankingCustomer service
Education:Bachelor's
Skills:CommunicationListeningCustomer focus

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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