Bilingual Claims Specialist (Spanish)

GEICO
United States
Workplace: HybridFull timeUSD 25.87 - 39.17 hourlyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Problem-solving","Empathy","Multitasking"]

Handle incoming auto insurance claim calls and guide policyholders through accident details, coverage steps, and next actions to get back on the road safely. Investigate claim information, collect statements from involved parties, and resolve customer concerns with empathy to drive a positive customer experience. Use strong customer service skills in a high-volume, KPI-driven environment, with Spanish/English communication at the core of daily work.

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GEICO
GEICO
2 months ago

Bilingual Claims Specialist (Spanish)

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Handle incoming auto insurance claim calls and guide policyholders through accident details, coverage steps, and next actions to get back on the road safely. Investigate claim information, collect statements from involved parties, and resolve customer concerns with empathy to drive a positive customer experience. Use strong customer service skills in a high-volume, KPI-driven environment, with Spanish/English communication at the core of daily work.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Manage incoming calls, collect accident facts, and investigate claim details.
  • •Collect statements from involved parties and assist in the claims process.
  • •Guide policyholders through their coverage and steps to get back on the road safely.
  • •Resolve customer concerns to ensure a positive experience.
  • •Drive customer satisfaction through meaningful, empathetic interactions.

Pay and Benefits

Salary: USD 25.87 - 39.17 hourly
Perks:Health InsuranceDentalVisionFlexible SpendingPaid LeavePaid Holidays401kTuition Assistance

Key Requirements

  • •Fluency in Spanish and English required.
  • •High School Diploma or GED required; college degree preferred.
  • •Customer-facing claims experience preferred.
  • •Experience in high-volume call centers with KPIs and measurable goals preferred.
  • •Active Adjusters license preferred (training and exam fees provided).
Education:High School
Skills:Customer serviceInterpersonal skillsProblem-solvingEmpathyMultitasking
Languages:SpanishEnglish

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn