Guest Services Associate

Miral Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Guest engagement","Listening","Problem resolution","Respect and integrity","Upselling"]

Welcome and assist guests at immersive leisure facilities to ensure smooth entry and exceptional guest care. Inform guests about rides, shows, attractions, facilities, and services, sell tickets and products via POS, and manage payments and cash drawer processes. Handle queue lanes and turnstiles, support guest issue resolution in line with complaint policy, run lost-and-found, and conduct guest surveys using a company tablet while upselling and promoting ongoing promotions.

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FursaFursa
Miral Group
Miral Group
3 days ago

Guest Services Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Welcome and assist guests at immersive leisure facilities to ensure smooth entry and exceptional guest care. Inform guests about rides, shows, attractions, facilities, and services, sell tickets and products via POS, and manage payments and cash drawer processes. Handle queue lanes and turnstiles, support guest issue resolution in line with complaint policy, run lost-and-found, and conduct guest surveys using a company tablet while upselling and promoting ongoing promotions.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome guests in a friendly and professional manner and listen attentively to their requests
  • •Sell tickets and other products via a computerised POS system and manage payments and cash change
  • •Maintain queue lanes and operate turnstiles to ensure guests can enter/leave the park with ease
  • •Provide information on pricing, promotions, rides, shows, and attractions, and consistently upsell/cross-sell to generate additional revenue
  • •Manage guest services operational areas including lost and found and conduct guest surveys using a company-provided tablet

Key Requirements

  • •Higher secondary or equivalent
  • •Minimum 1-year operational experience in a guest or customer service setting
  • •English proficiency (spoken & written)
  • •Basic computer knowledge
  • •Ability and genuine willingness to entertain and engage guests
Experience:1+ years
Education:High School
Skills:Guest engagementListeningProblem resolutionRespect and integrityUpselling
Languages:EnglishArabicRussianChinese
Tech Stack:POS systemPoint of Sale (POS)TabletComputer

Company Brief

Miral Group
Develops and operates destination attractions and leisure experiences in Abu Dhabi, including theme parks, entertainment venues, hotels, and real estate on Yas Island and other major tourism projects.
Industry: Theme Parks & Attractions
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2010
WebsiteLinkedIn