Senior Manager, Customer Resiliency Strategy and Analytics

Discover Financial
Toronto
Workplace: HybridFull time184,000 - 210,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 7+ yearsEducation: bachelorsSkills: ["Problem-solving","People leadership","Executive communication","Strategic thinking","Influencing"]

Lead customer resiliency strategy and analytics for Collections and Recoveries across Canada Card, defining and continuously monitoring customer-centric programs that help customers regain credit standing while protecting financial health. Own portfolio risk for delinquent and charged-off accounts and collaborate with loss forecasting and cross-functional teams to build data-driven business cases, influence senior leaders, and guide a high-performing analyst team.

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Discover Financial
Discover Financial
1 month ago

Senior Manager, Customer Resiliency Strategy and Analytics

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead customer resiliency strategy and analytics for Collections and Recoveries across Canada Card, defining and continuously monitoring customer-centric programs that help customers regain credit standing while protecting financial health. Own portfolio risk for delinquent and charged-off accounts and collaborate with loss forecasting and cross-functional teams to build data-driven business cases, influence senior leaders, and guide a high-performing analyst team.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Develop and execute customer resiliency strategies balancing loss prevention, customer experience, and business growth.
  • •Provide clear direction and priorities across customer resiliency initiatives.
  • •Lead and develop a high-performing team of analysts and foster inclusion, collaboration, and innovation.
  • •Guide and challenge analysis for rigor, clarity, and alignment to business priorities.
  • •Collaborate cross-functionally (Product, Technology, Data Science, Operations, Credit Risk) and align strategies with direct reports to present unified insights to senior leaders.

Pay and Benefits

Salary: 184,000 - 210,000 annually
Perks:Remote WorkHealth InsuranceTuition Subsidies

Key Requirements

  • •At least 7 years of experience in debt collection, credit risk, or analytics with demonstrated impact on the P&L, customer experience, and business results.
  • •At least 5 years of people leadership experience, fostering an inclusive, collaborative culture where associates feel safe to challenge ideas.
  • •Strong problem-solving skills leveraging analytics to influence strategic decisions.
  • •Experience synthesizing complex insights into clear narratives for senior leadership decisions.
  • •Bachelor’s degree or higher.
Experience:7+ years
Education:Bachelor's
Skills:Problem-solvingPeople leadershipExecutive communicationStrategic thinkingInfluencing

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn