Head Waiter (QA)

Oversee front-of-house operations to deliver an exceptional guest dining experience. Supervise and schedule waitstaff, assign duties, and maintain service standards. Handle customer inquiries, complaints, and reservations while coordinating with kitchen and bar staff to ensure accurate, timely service. Keep dining areas clean and presentable, manage cash handling and end-of-shift reconciliations, and drive revenue through upselling and promotions.