Lead Customer Success Manager, Public Sector

Workiva
United States
Workplace: RemoteFull timeUSD 93,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Stakeholder management","Consultative communication","Risk management","Cross-functional collaboration","CRM discipline"]

Own a portfolio of State, Local, and Education (SLED) government and higher-education accounts, serving as the advisor who aligns Workiva’s platform to mission outcomes. Build account plans tied to budget cycles, procurement, and stakeholder maps; drive retention, adoption, and growth through consultative business reviews and targeted interventions. Partner with Sales to forecast renewals, identify expansion opportunities, and mitigate risks through proactive issue resolution and accurate CRM execution.

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FursaFursa
Workiva
Workiva
4 days ago

Lead Customer Success Manager, Public Sector

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Last checked: 20 hours agoStatus: Live

Job Summary

Own a portfolio of State, Local, and Education (SLED) government and higher-education accounts, serving as the advisor who aligns Workiva’s platform to mission outcomes. Build account plans tied to budget cycles, procurement, and stakeholder maps; drive retention, adoption, and growth through consultative business reviews and targeted interventions. Partner with Sales to forecast renewals, identify expansion opportunities, and mitigate risks through proactive issue resolution and accurate CRM execution.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and maintain account plans based on organizational structure, budget cycles, procurement processes, and strategic priorities.
  • •Lead business reviews focused on public sector outcomes such as audit readiness, compliance efficiency, reporting accuracy, and resource stewardship.
  • •Use product usage data and health signals to diagnose adoption issues and design targeted interventions that fit government change constraints.
  • •Collaborate with account executives on renewal forecasting and expansion opportunities, including whitespace analysis and risk mitigation.
  • •Manage escalations end-to-end by documenting root causes, coordinating across functions, keeping customers informed, and maintaining accurate CRM records.
Travel: Low travel

Pay and Benefits

Salary: USD 93,000 - 165,000 annually
Equity and Bonus:Equity
Perks:401k

Key Requirements

  • •6+ years in B2B SaaS Customer Success, Account Management, or Consulting managing government, higher education, or public sector accounts.
  • •Bachelor’s degree or equivalent experience.
  • •Track record retaining and growing multi-stakeholder accounts across multiple renewal cycles.
  • •Familiarity with SLED purchasing vehicles, fiscal year dynamics, and the regulatory environment for technology evaluation and adoption.
  • •Ability to read adoption and health data and translate it into a clear account narrative and action plan.
Experience:6+ yearsB2B SaaSCustomer successAccount managementGovernmentHigher education
Education:Bachelor's
Skills:Stakeholder managementConsultative communicationRisk managementCross-functional collaborationCRM discipline

Company Brief

Workiva
Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ames, United States
Founded: 2008
WebsiteLinkedIn