Customer Service Delivery

Carvana
Austin
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Attention to detail","Safety-minded"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing an excellent customer experience. You’ll load and unload vehicles, perform inspections to ensure safe driving, complete customer paperwork, and enter detailed notes into the customer tracking system. The role includes safe, consistent driving standards and rotating days off with evening hours.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing an excellent customer experience. You’ll load and unload vehicles, perform inspections to ensure safe driving, complete customer paperwork, and enter detailed notes into the customer tracking system. The role includes safe, consistent driving standards and rotating days off with evening hours.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using Carvana’s custom car haulers.
  • •Frequently load and unload vehicles onto the hauler and regularly inspect the hauler to ensure safe to drive.
  • •Complete customer paperwork and add thorough notes to the customer tracking system.
  • •Maintain a clean driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy.
  • •Support shift coverage from 11am to 9pm and be available to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 18 - 20 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs.
  • •Must be at least 21 years old and possess a valid driver’s license; obtain a Notary within the first 90 days of employment.
Experience:2+ years
Skills:Self-motivatedCustomer-focusedAttention to detailSafety-minded
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn