Director, Global SDR Operations

Ripple
London, New York
Workplace: OnsiteFull timeFunction: SalesSkills: ["Leadership","Coaching","Written communication","Cross-functional collaboration","Data-driven performance management"]

Lead a global SDR team of six across New York, São Paulo, London, Dubai, and Singapore. Own outbound prospecting and fast follow-up for marketing-sourced leads, partnering with Growth and Product Marketing to improve lead handoff, conversion, and ICP/TAM targeting. Set SQL/SQO criteria, define opportunity handoff, drive KPIs and Win/Loss insights, and build scalable onboarding, playbooks, and reporting. Oversee SDR tooling and process harmonization to maximize pipeline contribution.

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FursaFursa
Ripple
Ripple
1 day ago

Director, Global SDR Operations

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead a global SDR team of six across New York, São Paulo, London, Dubai, and Singapore. Own outbound prospecting and fast follow-up for marketing-sourced leads, partnering with Growth and Product Marketing to improve lead handoff, conversion, and ICP/TAM targeting. Set SQL/SQO criteria, define opportunity handoff, drive KPIs and Win/Loss insights, and build scalable onboarding, playbooks, and reporting. Oversee SDR tooling and process harmonization to maximize pipeline contribution.
Location: London, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and hold accountable a global SDR team to achieve individual and team pipeline targets.
  • •Build development plans and a ramp-up/onboarding framework accounting for regional variation and tracking milestone attainment.
  • •Drive outbound prospecting and inbound lead triage/follow-up, ensuring marketing-sourced leads receive fast, thorough attention.
  • •Define SQL/SQO criteria and own the opportunity handoff process to ensure clean transitions to sales.
  • •Own SDR playbook, tool stack strategy, team KPIs/reporting, and process efficiency improvements (including onboarding, training frameworks, and workflows).

Pay and Benefits

Perks:Health InsuranceRetirementParental LeavePhone StipendWellness Stipend

Key Requirements

  • •8+ years managing quota-carrying SDR, BDR, or inside sales teams.
  • •Experience managing distributed teams across time zones and adapting playbooks, messaging, and coaching to regional market nuances.
  • •Proven track record hitting pipeline and revenue goals.
  • •Strong knowledge of B2B outbound/inbound prospecting motions and sales engagement tooling, plus ability to write/edit high-converting outreach.
  • •Hands-on experience with SDR tools including Salesforce and Outreach or Salesloft, plus LinkedIn Sales Navigator and ZoomInfo or Apollo; familiarity with AI-powered tools such as Gong or Lavender is a plus.
Experience:CryptoFinTechB2B software salesSaaS
Skills:LeadershipCoachingWritten communicationCross-functional collaborationData-driven performance management
Tech Stack:SQLSalesforceOutreachSalesloftLinkedIn Sales NavigatorZoomInfoApolloLushaGongLavenderAI-powered prospectingAI-powered coaching tools

Company Brief

Ripple
Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn