Customer Success Manager (APAC)

Smartly
Philippines
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Time management","Collaboration","Problem-solving"]

Own and grow a portfolio of customers on the Smartly social advertising platform, acting as the primary contact to ensure client outcomes across the lifecycle. Drive adoption, renewals, expansion, and advocacy while collaborating with Sales, Marketing, Solutions, Services, Product, and Engineering to deliver long-term value for APAC customers in a hybrid work setup.

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FursaFursa
Smartly
Smartly
2 months ago

Customer Success Manager (APAC)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Own and grow a portfolio of customers on the Smartly social advertising platform, acting as the primary contact to ensure client outcomes across the lifecycle. Drive adoption, renewals, expansion, and advocacy while collaborating with Sales, Marketing, Solutions, Services, Product, and Engineering to deliver long-term value for APAC customers in a hybrid work setup.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes.
  • •Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy.
  • •Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value.
  • •Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance.
  • •Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals.
Travel: Low travel

Key Requirements

  • •Experience in a customer success or similar customer-facing role with clear ownership of customer relationships.
  • •Experience in media/digital agencies is a plus.
  • •Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
  • •Ability to work independently, manage priorities, and make sound decisions for your assigned accounts.
  • •Strong written and spoken communication skills.
Skills:CommunicationRelationship-buildingTime managementCollaborationProblem-solving
Languages:English
Tech Stack:FacebookPinterestSnapchatSmartly

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn