Smartly

4 weeks ago

Customer Success Manager (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own and grow a portfolio of customers on the Smartly social advertising platform, acting as the primary contact to ensure client outcomes across the lifecycle. Drive adoption, renewals, expansion, and advocacy while collaborating with Sales, Marketing, Solutions, Services, Product, and Engineering to deliver long-term value for APAC customers in a hybrid work setup.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes.
•Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy.
•Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value.
•Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance.
•Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals.

Travel: Low travel

Key Requirements

•Experience in a customer success or similar customer-facing role with clear ownership of customer relationships.
•Experience in media/digital agencies is a plus.
•Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
•Ability to work independently, manage priorities, and make sound decisions for your assigned accounts.
•Strong written and spoken communication skills.

Skills:CommunicationRelationship-buildingTime managementCollaborationProblem-solving

Languages:English

Tech Stack:FacebookPinterestSnapchatSmartly

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

4 weeks ago

Customer Success Manager (APAC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes.
•Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy.
•Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value.
•Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance.
•Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals.

Travel: Low travel

Key Requirements

•Experience in a customer success or similar customer-facing role with clear ownership of customer relationships.
•Experience in media/digital agencies is a plus.
•Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
•Ability to work independently, manage priorities, and make sound decisions for your assigned accounts.
•Strong written and spoken communication skills.

Skills:CommunicationRelationship-buildingTime managementCollaborationProblem-solving

Languages:English

Tech Stack:FacebookPinterestSnapchatSmartly

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn