Customer Care Specialist II

AutoTrader.com
United States
Workplace: HybridFull timeUSD 18.17 - 27.31 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Accountability","Accuracy","Active Listening","Collaborative","Customer Oriented"]

Manage assigned customer accounts by overseeing daily repair activities, coordinating scheduled and unscheduled events, and ensuring equipment is repaired in a timely manner. Own the full cost-of-repair workflow using estimate, audit, and customer/approver approval processes, while maintaining audit accuracy for invoices and PM forms. Partner closely with customers and internal fleet leadership to follow protocols and keep PM compliance on track.

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FursaFursa
AutoTrader.com
AutoTrader.com
4 days ago

Customer Care Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage assigned customer accounts by overseeing daily repair activities, coordinating scheduled and unscheduled events, and ensuring equipment is repaired in a timely manner. Own the full cost-of-repair workflow using estimate, audit, and customer/approver approval processes, while maintaining audit accuracy for invoices and PM forms. Partner closely with customers and internal fleet leadership to follow protocols and keep PM compliance on track.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Oversee the daily activities for the accounts assigned
  • •Complete assigned duties and workload to ensure PM compliance
  • •Work closely with assigned customers to schedule equipment repairs based on customer protocols
  • •Manage repair costs through estimate, audit, and approval processes
  • •Coordinate and follow up on scheduled and unscheduled events; maintain audit accuracy for invoices and PM forms

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401k

Key Requirements

  • •Minimum two years of relevant industry experience
  • •Knowledge of Microsoft Office Suite
  • •Good team player with the ability to handle multiple projects with high volumes of events
  • •Able to maintain accuracy and follow established protocols during the estimate, audit, and approval workflows
Experience:2+ years
Skills:AccountabilityAccuracyActive ListeningCollaborativeCustomer Oriented
Tech Stack:Microsoft Office Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn