Serval

4 weeks ago

Deployment Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Deployment Success Manager on Serval’s Agent Deployment team owns each customer’s outcomes post-deployment, combining technical troubleshooting with automation to scale support, drive renewals, and expand Serval’s footprint. You’ll write code, ship fixes, build scalable processes, and train customers to realize maximum value from an AI-native automation platform.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Own customer success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally.
•Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen and expand Serval's footprint within each account.
•Build systems that scale support: create the tooling, automation, and playbooks that let the team support more customers without scaling headcount linearly.
•Ship product changes: modify production code to fix bugs and build features that extend Serval's capabilities to meet customer needs.
•Make customers self-sufficient: run training sessions and create documentation that help customers get full value from Serval on their own.

Pay and Benefits

Salary: USD 120,000 - 220,000 annually

Equity and Bonus:Equity

Key Requirements

•Startup experience in a customer-facing or technical role.
•Ability to read and troubleshoot production code in customer-facing environments (analyzing code paths, database state, and API requests/responses with infra and browser dev tools).
•Eagerness to build and automate to create scalable systems rather than one-off fixes.
•Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
•Instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving, ambiguous environments.

Experience:AISaaSEnterprise software

Skills:CommunicationRelationship-managementProblem-solvingOwnershipCustomer-focused

Tech Stack:PythonJavaScriptAPIsSQLBrowser dev tools

Company Brief

Serval

Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.

Industry: SaaS

Website

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Serval

4 weeks ago

Deployment Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Own customer success and support: serve as the primary technical resource post-sale, troubleshooting issues, resolving them quickly, and advocating for customer needs internally.
•Drive renewals and expansion: turn strong adoption into renewals, and surface opportunities to deepen and expand Serval's footprint within each account.
•Build systems that scale support: create the tooling, automation, and playbooks that let the team support more customers without scaling headcount linearly.
•Ship product changes: modify production code to fix bugs and build features that extend Serval's capabilities to meet customer needs.
•Make customers self-sufficient: run training sessions and create documentation that help customers get full value from Serval on their own.

Pay and Benefits

Salary: USD 120,000 - 220,000 annually

Equity and Bonus:Equity

Key Requirements

•Startup experience in a customer-facing or technical role.
•Ability to read and troubleshoot production code in customer-facing environments (analyzing code paths, database state, and API requests/responses with infra and browser dev tools).
•Eagerness to build and automate to create scalable systems rather than one-off fixes.
•Excellent communication and relationship-management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
•Instinct for what drives outcomes (retention, adoption, expansion) with high agency in fast-moving, ambiguous environments.

Experience:AISaaSEnterprise software

Skills:CommunicationRelationship-managementProblem-solvingOwnershipCustomer-focused

Tech Stack:PythonJavaScriptAPIsSQLBrowser dev tools

Company Brief

Serval

Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.

Industry: SaaS

Website