Associate Relations Supervisor

GEICO
Chicago
Workplace: HybridFull timeUSD 86,100 - 141,450 annuallyFunction: People, HR & TalentExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Quality assurance","Decision-making","Collaboration"]

Supervise a team of Associate Relations Advisors and Investigators, ensuring consistent execution of associate relations processes and high-quality case management. Provide guidance for complex, sensitive, or high-risk workplace matters, serving as the primary resource for consultation, escalation, and decision support. Oversee workflows and operational metrics, coach team members, and partner with HR Business Partners, Legal, and Compliance to deliver timely, fair, policy-aligned outcomes while driving continuous improvement.

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FursaFursa
GEICO
GEICO
1 month ago

Associate Relations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Supervise a team of Associate Relations Advisors and Investigators, ensuring consistent execution of associate relations processes and high-quality case management. Provide guidance for complex, sensitive, or high-risk workplace matters, serving as the primary resource for consultation, escalation, and decision support. Oversee workflows and operational metrics, coach team members, and partner with HR Business Partners, Legal, and Compliance to deliver timely, fair, policy-aligned outcomes while driving continuous improvement.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Provide day-to-day leadership, coaching, and development for Associate Relations Advisors and Investigators.
  • •Establish performance expectations and conduct regular case reviews, quality assessments, and coaching sessions.
  • •Serve as first point of escalation, providing guidance on workplace concerns, investigations, and disciplinary actions.
  • •Oversee team workflows, case assignments, resource allocation, and operational metrics including case cycle times and quality indicators.
  • •Partner with HR Business Partners, Legal, and Compliance to support policy-aligned resolution and drive continuous improvement initiatives.

Pay and Benefits

Salary: USD 86,100 - 141,450 annually

Key Requirements

  • •5+ years of experience in Employee Relations, Associate Relations, HR, or investigations.
  • •2+ years leading teams, projects, or functional workgroups.
  • •Experience managing employee relations matters, including workplace investigations, performance management, and disciplinary actions.
  • •Demonstrated ability to coach and develop team members.
  • •Strong understanding of employment law, workplace policies, and employee relations best practices.
Experience:5+ years
Education:Bachelor's in Human Resources, Business Administration, or related field
Skills:LeadershipCoachingQuality assuranceDecision-makingCollaboration
Tech Stack:Workday

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn