Front

2 weeks ago

Senior Manager, Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead and scale an Account Management team focused on renewals, existing customer expansion, and overall account health across a portfolio of high-value B2B customers. Own customer outcomes including satisfaction and commercial success, while refining post-sales strategy and KPIs. Build AM fundamentals, develop and coach Account Managers, and partner cross-functionally with Sales, Finance, Legal, and Revenue Operations to deliver a best-in-class customer experience.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Build the future structure of the Existing Business team, including Account Teams with Account Managers and Customer Success Managers.
•Develop and coach a high-performing Account Management (AM) team focused on customer outcomes and business growth.
•Drive customer expansion by helping AMs map account books, identify opportunities, and mature them into expansion strategies.
•Establish AM fundamentals by partnering with the CRO and VP of Customer Success to define KPIs, roles, responsibilities, success metrics, and operating rhythms.
•Collaborate cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences and own renewal/expansion outcomes.

Pay and Benefits

Salary: USD 260,000 - 290,000 annually

Perks:EquityHealth InsurancePaid ParentalRemote WorkFamily PlanningLifestyle StipendWellness StipendWinter Break

Key Requirements

•4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
•Proven experience developing and leading AM functions, including early AM leadership.
•Experience leading AM motions, including enterprise renewal negotiation, upselling, cross-selling, and managing escalations.
•Strong coaching and people leadership skills, including developing talent and delivering feedback.
•Strategic and execution-oriented mindset with a data-driven approach using metrics and customer insights.

Experience:SaaSB2B

Skills:CoachingPeople leadershipStrategic thinkingData-driven mindsetCollaboration

Company Brief

Front

Front provides an AI-powered customer service and shared inbox platform that helps teams collaborate on customer communications, automate workflows, and improve support efficiency across email and messaging channels.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor

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Front

2 weeks ago

Senior Manager, Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Build the future structure of the Existing Business team, including Account Teams with Account Managers and Customer Success Managers.
•Develop and coach a high-performing Account Management (AM) team focused on customer outcomes and business growth.
•Drive customer expansion by helping AMs map account books, identify opportunities, and mature them into expansion strategies.
•Establish AM fundamentals by partnering with the CRO and VP of Customer Success to define KPIs, roles, responsibilities, success metrics, and operating rhythms.
•Collaborate cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences and own renewal/expansion outcomes.

Pay and Benefits

Salary: USD 260,000 - 290,000 annually

Perks:EquityHealth InsurancePaid ParentalRemote WorkFamily PlanningLifestyle StipendWellness StipendWinter Break

Key Requirements

•4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
•Proven experience developing and leading AM functions, including early AM leadership.
•Experience leading AM motions, including enterprise renewal negotiation, upselling, cross-selling, and managing escalations.
•Strong coaching and people leadership skills, including developing talent and delivering feedback.
•Strategic and execution-oriented mindset with a data-driven approach using metrics and customer insights.

Experience:SaaSB2B

Skills:CoachingPeople leadershipStrategic thinkingData-driven mindsetCollaboration

Company Brief

Front

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.6

Website LinkedIn Glassdoor