Zoom Video Communications

8 months ago

Technical Support Engineer (Tokyo Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide Tier II technical support for enterprise customers using Zoom products, with strong troubleshooting and customer communication via video calls and text. Work with cloud contact center and IP telephony systems, applying networking concepts, protocols, and problem-solving methodologies. Based in Tokyo, you’ll support customers onsite as needed and collaborate with a team focused on customer care and teamwork, reporting to the Japan manager.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver Tier II technical support for Zoom products to enterprise customers.
•Troubleshoot issues using networking concepts, protocols, and established methodologies.
•Communicate with customers effectively via video calls and text.
•Support customer needs through onsite visits when required.
•Maintain availability for in-office work (twice per Japan policy) and handle overtime/weekend standby as needed.

Travel: Low travel

Key Requirements

•3+ years of Tier II Technical Support experience in Japan, supporting enterprise clients.
•Experience with Cloud Contact Center or IP Telephony systems.
•Fluent Japanese speaker and business-level English ability for customer communication.
•Strong understanding of networking concepts, protocols, and troubleshooting methodologies.
•Availability for onsite visits and in-office work twice a week (plus overtime/weekend standby as needed).

Experience:3+ years

Skills:Customer communicationTroubleshootingNetworking troubleshootingCollaborationTeamwork

Certifications:CompTIA Network+Cisco CCNA

Languages:JapaneseEnglish

Tech Stack:Zoom Contact CenterZoom PhoneZoom AppsZoom RoomsZoom WebinarsSIPH323IP telephonyCloud Contact CenterFirewallMicrosoft Office 365Microsoft ExchangeAzure ADSSO

Company Brief

Zoom Video Communications

Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn

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Zoom Video Communications

8 months ago

Technical Support Engineer (Tokyo Based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Deliver Tier II technical support for Zoom products to enterprise customers.
•Troubleshoot issues using networking concepts, protocols, and established methodologies.
•Communicate with customers effectively via video calls and text.
•Support customer needs through onsite visits when required.
•Maintain availability for in-office work (twice per Japan policy) and handle overtime/weekend standby as needed.

Travel: Low travel

Key Requirements

•3+ years of Tier II Technical Support experience in Japan, supporting enterprise clients.
•Experience with Cloud Contact Center or IP Telephony systems.
•Fluent Japanese speaker and business-level English ability for customer communication.
•Strong understanding of networking concepts, protocols, and troubleshooting methodologies.
•Availability for onsite visits and in-office work twice a week (plus overtime/weekend standby as needed).

Experience:3+ years

Skills:Customer communicationTroubleshootingNetworking troubleshootingCollaborationTeamwork

Certifications:CompTIA Network+Cisco CCNA

Languages:JapaneseEnglish

Tech Stack:Zoom Contact CenterZoom PhoneZoom AppsZoom RoomsZoom WebinarsSIPH323IP telephonyCloud Contact CenterFirewallMicrosoft Office 365Microsoft ExchangeAzure ADSSO

Company Brief

Zoom Video Communications

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2011

Website LinkedIn