Customer Success Manager

Assembly
New York
Workplace: OnsiteFull timeUSD 95,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer-centric","Problem-solving","Relationship-building","Proactive","Communication"]

Join as the first Customer Success Manager to onboard, retain, upsell, and ensure high customer satisfaction for a scaling startup. Report to the CEO, collaborate with Support and Sales, own renewals, manage key accounts, provide onboarding, and develop processes to shape the future of customer success in a hands-on, in-person environment in New York.

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FursaFursa
Assembly
Assembly
1 year ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Join as the first Customer Success Manager to onboard, retain, upsell, and ensure high customer satisfaction for a scaling startup. Report to the CEO, collaborate with Support and Sales, own renewals, manage key accounts, provide onboarding, and develop processes to shape the future of customer success in a hands-on, in-person environment in New York.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own upsells and retention, focusing on renewals and expansion within the existing account base.
  • •Manage key accounts above a certain MRR threshold, building relationships and proactively addressing their needs.
  • •Provide onboarding calls for new customers on Professional tiers and above to ensure quick time-to-value.
  • •Offer support for priority accounts and be the first line of support when a dedicated CSM exists.
  • •Become a Copilot expert, mastering workspace setup, customization, and automations to maximize product value.

Pay and Benefits

Salary: USD 95,000 - 140,000 annually

Key Requirements

  • •At least 1 year of experience in a Customer Success Manager role (or similar) with demonstrable results.
Experience:1+ yearsStartupsSaaSTechnology
Skills:Customer-centricProblem-solvingRelationship-buildingProactiveCommunication
Languages:English

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Assembly
Assembly operates an online platform delivering curated content, community resources, and tools for creative professionals, focusing on design, culture, collaboration, and career development to help members learn, connect, and showcase their work.
Industry: Digital Media
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