Delivery Coordinator (all genders)

HelloFresh
United Kingdom
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Hands-on problem-solving","Prioritisation","Collaboration","Structured analysis","Communication","Relationship management","Time management","Organisational skills","Learning mindset"]

Coordinate day-to-day home delivery operations across multiple Delivery Service Partners, ensuring route coverage and consistent delivery performance. Monitor live tracking and EPOD (Electronic Proof of Delivery) data, review images and performance metrics, and resolve real-time operational issues. Analyze trends using Excel and SQL, escalate critical problems, and deliver regular performance reporting while maintaining cost awareness. Build strong relationships with DSPs and internal Logistics stakeholders to improve service quality.

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FursaFursa
HelloFresh
HelloFresh
13 hours ago

Delivery Coordinator (all genders)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Coordinate day-to-day home delivery operations across multiple Delivery Service Partners, ensuring route coverage and consistent delivery performance. Monitor live tracking and EPOD (Electronic Proof of Delivery) data, review images and performance metrics, and resolve real-time operational issues. Analyze trends using Excel and SQL, escalate critical problems, and deliver regular performance reporting while maintaining cost awareness. Build strong relationships with DSPs and internal Logistics stakeholders to improve service quality.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Oversee daily delivery operations and ensure routes are covered by DSPs.
  • •Monitor live delivery systems and address operational challenges in real time.
  • •Review EPOD images and performance data to maintain service quality.
  • •Identify recurring issues, analyze root causes, and implement effective solutions.
  • •Prepare and present regular performance reports with insights and recommendations.

Pay and Benefits

Perks:PensionGym MembershipHealth InsuranceDentalChildcare

Key Requirements

  • •Experience in home delivery operations, logistics, or a similar operational environment.
  • •Proven ability to manage day-to-day operations with multiple variables and competing priorities.
  • •Excellent organisational and time-management skills.
  • •Proficiency in data analysis tools such as Excel and Google Sheets.
  • •Proven experience in team management.
Experience:Home deliveryLogistics
Skills:Hands-on problem-solvingPrioritisationCollaborationStructured analysisCommunicationRelationship managementTime managementOrganisational skillsLearning mindset
Languages:English
Tech Stack:ExcelSQLGoogle SheetsEPODLive tracking

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn