.NET Developer / L3 Application Support Engineer

Distro
Noida
Workplace: HybridFull timeFunction: Software EngineeringExperience: 4-8 yearsEducation: bachelorsSkills: ["Root cause analysis","Stakeholder communication","End-user communication","Proactive ownership"]

Own L3 application support for web-based payroll/workforce platforms, leading incidents from diagnosis to resolution. Troubleshoot complex issues by tracing root cause through .NET application code and down into SQL Server, then deliver fixes or partner with development teams. Reduce repeat escalations through root-cause analysis, performance monitoring, and documentation (SOPs/troubleshooting guides). Participate in deploying/testing updates and help end users avoid predictable problems.

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FursaFursa
Distro
Distro
2 days ago

.NET Developer / L3 Application Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own L3 application support for web-based payroll/workforce platforms, leading incidents from diagnosis to resolution. Troubleshoot complex issues by tracing root cause through .NET application code and down into SQL Server, then deliver fixes or partner with development teams. Reduce repeat escalations through root-cause analysis, performance monitoring, and documentation (SOPs/troubleshooting guides). Participate in deploying/testing updates and help end users avoid predictable problems.
Location: Noida
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary L3 point of contact, owning client-escalated issues through to resolution rather than routing onward.
  • •Diagnose and troubleshoot complex application problems, including performance issues, bugs, and system errors.
  • •Trace and fix root causes by working through .NET application code and into SQL Server to deliver solutions with development teams.
  • •Prevent repeat incidents by conducting root cause analysis on recurring issues, monitoring performance, recommending optimizations, and writing SOPs/troubleshooting guides.
  • •Participate in deploying and testing updates, patches, and enhancements, and help end users understand the applications to avoid predictable problems.

Pay and Benefits

Perks:Health InsuranceLearning Support

Key Requirements

  • •4–8 years of industry experience with substantial time in L3 or BAU support for web-based applications.
  • •Hands-on .NET debugging and bug fixing with C#, ASP.NET, .NET Framework 4.0+, and .NET Core 8.
  • •Front-end troubleshooting experience using JavaScript and jQuery.
  • •Strong SQL Server skills including query optimization plus stored procedures, functions, triggers, and views.
  • •Strong SQL-based reporting experience, particularly SSRS, with genuine root cause analysis ability.
Experience:4-8 years
Education:Bachelor's in Computer Science, Information Technology, or a related field
Skills:Root cause analysisStakeholder communicationEnd-user communicationProactive ownership
Tech Stack:.NETC#ASP.NET.NET Framework 4.0.NET Core 8JavaScriptJQuerySQL ServerSSRSGitHubMicrosoft Azure

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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