2 months ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Join NVIDIA as a networking technical support engineer supporting APAC customers. You’ll troubleshoot complex hardware and software networking issues, use tools like TCPDUMP and Wireshark, collaborate with Engineering and Marketing, and help shape support processes. This role requires strong communication, English fluency, and the ability to manage multiple escalations, with potential shift work and site visits.

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve escalations and errors by researching, reproducing problems, and performing in-depth troubleshooting for customers installing NVIDIA products and solutions.
•Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls.
•Address customer issues arising during installation, operation, maintenance, product application, or interoperability with other vendors.
•Participate in cross-functional team meetings and provide feedback to Engineering and Marketing on product requirements, customer experience, and support tools.
•Develop and document best practices to share with internal teams for improving support processes.

Key Requirements

•BS/MS/PhD or equivalent experience in Computer Science, Electrical/Telecommunication Engineering, or related fields.
•5+ years of experience providing comprehensive customer support and troubleshooting for both hardware and software products.
•Ability to troubleshoot networking protocols using tools like TCPDUMP, Wireshark, or similar packet analysis tools.
•Experience with network switch/router platforms like InfiniBand, Cumulus Linux, SONiC, IOS, JunosOS, and EOS.
•Excellent interpersonal, verbal, and written communication skills in English.

Experience:5+ yearsNetworkingAPAC

Education:Bachelor's

Skills:CommunicationInterpersonal skillsOrganizationPrioritizationCustomer service

Languages:English

Tech Stack:TCPDUMPWiresharkInfiniBandCumulus LinuxSONiCIOSJunosOSEOSNCCLGDRMPI

Company Brief

NVIDIA

Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor

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NVIDIA

2 months ago

Senior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve escalations and errors by researching, reproducing problems, and performing in-depth troubleshooting for customers installing NVIDIA products and solutions.
•Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls.
•Address customer issues arising during installation, operation, maintenance, product application, or interoperability with other vendors.
•Participate in cross-functional team meetings and provide feedback to Engineering and Marketing on product requirements, customer experience, and support tools.
•Develop and document best practices to share with internal teams for improving support processes.

Key Requirements

•BS/MS/PhD or equivalent experience in Computer Science, Electrical/Telecommunication Engineering, or related fields.
•5+ years of experience providing comprehensive customer support and troubleshooting for both hardware and software products.
•Ability to troubleshoot networking protocols using tools like TCPDUMP, Wireshark, or similar packet analysis tools.
•Experience with network switch/router platforms like InfiniBand, Cumulus Linux, SONiC, IOS, JunosOS, and EOS.
•Excellent interpersonal, verbal, and written communication skills in English.

Experience:5+ yearsNetworkingAPAC

Education:Bachelor's

Skills:CommunicationInterpersonal skillsOrganizationPrioritizationCustomer service

Languages:English

Tech Stack:TCPDUMPWiresharkInfiniBandCumulus LinuxSONiCIOSJunosOSEOSNCCLGDRMPI

Company Brief

NVIDIA

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1993

Glassdoor: 4.3

Website LinkedIn Glassdoor