Associate Store Leader, Century City Mall

On Holding
Los Angeles
Full timeUSD 90,000 - 95,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Problem-solving","Facilitation","Coaching","Emotional intelligence","Communication"]

Own floor management and daily store operations with minimal guidance, ensuring a premium in-store experience that reflects On’s standards. Coach and lead the team on On’s Cloud CX philosophy, manage inventory and merchandising topics, and use daily KPI analysis to diagnose issues and drive performance improvements. Identify skill gaps, facilitate training, and help build a culture of trust and shared accountability.

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On Holding
On Holding
3 days ago

Associate Store Leader, Century City Mall

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Job Summary

Own floor management and daily store operations with minimal guidance, ensuring a premium in-store experience that reflects On’s standards. Coach and lead the team on On’s Cloud CX philosophy, manage inventory and merchandising topics, and use daily KPI analysis to diagnose issues and drive performance improvements. Identify skill gaps, facilitate training, and help build a culture of trust and shared accountability.
Location: Los Angeles
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own floor management and daily store operations with little to no guidance to maintain On’s premium standards
  • •Lead and coach the team on the Cloud CX philosophy to deliver customer-centric service excellence
  • •Manage stock levels using business forecasts and proactively communicate merchandising topics across functional teams
  • •Analyze daily KPIs and goals to identify root causes and implement actionable changes
  • •Identify skill gaps across the Lead Store Advisor team and facilitate training on business-related topics

Pay and Benefits

Salary: USD 90,000 - 95,000 annually
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •5+ years of experience in retail leadership or high-touch service environments within premium or performance-driven brands
  • •Advanced problem-solving skills to ask the right questions and think systemically to solve operational hurdles
  • •Experience facilitating technical or operational training and coaching for diverse team members
  • •High emotional intelligence with a consistent habit of reflection and learning
  • •Strong communication with authenticity and clarity to influence and partner with cross-functional stakeholders
Experience:5+ yearsRetailCustomer serviceHigh-touch service
Skills:Problem-solvingFacilitationCoachingEmotional intelligenceCommunication
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn