Customer Service Agent: English - Morning Shift

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Time management","Adaptability"]

Provide customer service for daily incidents via phone, email, and social media, handling calls and chats while delivering accurate, complete information using the right tools. Manage complaints by offering appropriate solutions and alternatives within time limits, following up to ensure resolution, and maintaining records and documents. Work closely with the Operations department as incident resolution needs evolve, supporting efficient communication and client accounts.

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FursaFursa
Fever Up
Fever Up
3 days ago

Customer Service Agent: English - Morning Shift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide customer service for daily incidents via phone, email, and social media, handling calls and chats while delivering accurate, complete information using the right tools. Manage complaints by offering appropriate solutions and alternatives within time limits, following up to ensure resolution, and maintaining records and documents. Work closely with the Operations department as incident resolution needs evolve, supporting efficient communication and client accounts.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by phone, email, and social media to solve daily incidents.
  • •Efficiently handle incoming calls and chats to ensure high-quality client communication.
  • •Provide accurate, valid, and complete information using the appropriate methods/tools.
  • •Handle customer complaints, provide solutions and alternatives, follow up to ensure resolution, and keep interaction records.
  • •Follow communication procedures, guidelines, and policies, and support parallel work with the Operations department as needed.

Pay and Benefits

Perks:Remote WorkHealth InsuranceGym Membership

Key Requirements

  • •Previous experience in User Support or Customer Service positions.
  • •Zendesk experience is preferred.
  • •High English level (oral & written) with Spanish or English fluency.
  • •Strong planning, organizing, prioritizing, and ability to execute simultaneous tasks.
  • •Excellent communication, interpersonal skills, time management, and adaptability.
Skills:CommunicationInterpersonal skillsProblem-solvingTime managementAdaptability
Languages:EnglishSpanish
Tech Stack:Zendesk

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn